Community Manager

Job title:

Community Manager

Company

Royal Bank of Canada

Job description

Job Summary As a senior community leader, you are responsible for overall performance of a few RBC branches of varying sizes and complexity within the community. Your priority is to lead your branches and work very closely with RBC partners to deliver exceptional client experience, acquire clients, grow market share, grow our brand, and acquire sustainable growth. You accomplish this through execution of an integrated community plan involving all branches and RBC partners. You are also a key influencer in the community, building RBC presence, expanding network, and sourcing key business opportunities. Your passion in creating success for our clients, employees, and communities is the cornerstone of your success in this opportunity.Job DescriptionWhat will you do?

• Lead direct reports and collaborate with dedicated RBC partners to capture market opportunities and deliver strong business performance
• Manage one branch directly and other branches in the community indirectly, and build leadership capabilities of direct reports
• Strategize and execute a community plan leveraging all roles and channels in community
• Drive growth and retention activities within the community, inside and outside the branch, to acquire clients and increase market share
• Deliver an exceptional client experience where advice and digital capability is the compelling value proposition
• Be a connector and leader within RBC and the community
• Attract and accelerate development of talent in collaboration with RBC partners
• Understand and manage strategic, reputational, operational, credit and regulatory compliance risk

What do you need to succeed?Must-have

• Minimum 3 years Sales Leadership experience and minimum 5 years Financial Services experience
• Demonstrated ability to prioritize for impact, deliver outstanding results through collaboration and strong partnerships
• Experience in capitalizing on emerging trends and proactively defending against competition
• Ability to lead a diverse workforce including sourcing, developing and promoting talent; as well as managing remotely
• Completion of an acceptable mutual fund branch management exam offered by the CSI, or ability to write an exam within 4 months of start date
• Experience in two or more lines of business (i.e. Branch, Financial Planning, Small Business, etc.)
• Leadership experience in community involvement (i.e. directorship, committees)

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• This role offers the unique opportunity to continue to build your leadership capability and lead a dynamic, collaborative, progressive, high-performing and diverse team to make a difference in a community and be a leader in the local financial services sector.
• Full-time RBC employee status with unlimited earning potential and full benefits
• A world-class training program in financial services
• Flexible work/life balance options

Job SkillsAdditional Job DetailsAddress: 180 KING ST W:KITCHENERCity: KITCHENERCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: PERSONAL & COMMERCIAL BANKINGJob Type: RegularPay Type: SalariedPosted Date: 2025-03-20Application Deadline: 2025-04-01Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Expected salary

Location

Kitchener, ON

Job date

Sat, 22 Mar 2025 04:05:07 GMT

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