Just
Job title:
Competency Assurance Analyst (12 month FTC)
Company
Just
Job description
At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail.Competency Assurance Analyst (12 month FTC)Belfast -HybridWe have a key role for a Competency Assurance Analyst on a 12 month FTC to join our HUB training team, supporting our operational teams to ensure all aspects of our customer service journey are delivered in an accurate and efficient manner.You will provide detailed monitoring of customer touchpoints resulting in; strong customer outcomes and good customer experiences in both of our non-advised administrative and phone-based services.This is your opportunity to develop your skills in, but not limited to the following:Working in collaboration with key stakeholdersCompleting risk monitoring and competency assurance reportsProviding expertise and feedback on competency issuesKey ResponsibilitiesDeliver independent competency checks, including feedback and coaching based on your findings.Maintain appropriate monitoring systems/ processes that facilitate the early identification and communication of risks.Document accurately all issues identified including remedial actions where necessary.Identify where opportunity exists to improve the customer journey, including challenging policy and/or procedure if appropriateProvide clear and concise reporting to be shared with partner teams and operational management; based on trend insights, this includes utilising monitoring data to identify root causes and highlight key themesSupport the T&C (Training & Competency) Management team with monitoring design / reviews and new dashboard developmentsAdapt to changing requirements which evolve as part of an ever-growing businessBuild and maintain effective working relationships with colleaguesSkills and ExperiencePrevious experience within a competency or customer outcome driven regulated monitoring role.Attentive with a strong eye for detail and the ability to give feedback in a timely and appropriate fashionAbility to plan and prioritise in a changing, busy environment.Effective communication style that is adaptable to a diverse range of customers and colleagues.Excellent administrative skillsAbility to summarise findings accurately and concisely, and communicate clear rationale for decisionsCompany BenefitsA Competitive Salary, Pension Scheme and Life AssuranceAlong with 28 Days Annual Leave (plus bank) plus an Additional Day on us for your BirthdayPrivate Medical Cover and Income Protection, just in caseA generous and highly achievable bonus scheme – paid annually based on individual and company performance against targetsOpportunity to progress within your career both in-role and within the companyFREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)A variety of Employee Funded Benefits available to you via our Online Benefits PortalPlus, several additional purchase options available for you and your loved oneAbout UsWe’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly.How people work, save, and plan for the future is all changing. A new generation of retirees needs a new kind of retirement company. A company who will look for new ways of doing things – and will always put the customer first.That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. And with you on our team, we’re going to make sure they get it.We’ve built our sustainability strategy around the United Nations Sustainable Development Goals (SDG) and have selected goals where we believe we can make the most difference. By aligning our activity with these global goals, we can make sure we play our part in addressing the wider issues facing the planet and leave a positive legacy to the world. You can read more about our sustainability strategy .Diversity, equity and inclusion are priorities for us. Having a diverse, talented workforce with colleagues of different backgrounds, world views and experiences is the right thing to do. It’s also the most effective way to succeed, innovate and better serve our customers now and in the future. We are committed to our targets on gender and ethnicity and run a number of successful mentoring and sponsorship programmes for our colleagues from diverse backgrounds. We have multiple active employee network groups which champion issues including gender, ethnicity, sexual orientation, disability and neurodiversity. You can read more about our DE&I strategy and commitments .What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly – each other. We look forward to welcoming you to the team soon.
Expected salary
Location
Belfast
Job date
Sat, 25 May 2024 03:52:54 GMT
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