Consultant, Production Application Support

Job title:

Consultant, Production Application Support

Company

CIBC

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat you’ll be doingYou’ll be joining CIBC’s Enterprise Technology – Financial Crimes & Enterprise Risk Technology . You’ll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining, prioritization and addressing to respective CIBC technology groups and vendors. You’ll be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.How you’ll succeedProduction support – Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Manage issue logs and Contact Centre requests. Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.Partnership – Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients. Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes. Promote and support the concepts, products and services of the Channel Support area.Projects delivery – Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others. Research, evaluate and support the development and implementation of new and/or revised policies, procedures and standards. Investigate, research and provide recommendations on issues and system outages.Who you areYou can demonstrate experience in: Must have working knowledge of brokerage products/services, structure and operations sufficient to apply and adopt standard practice and processes for generally-related operational activities.Must have experience with technical skills like Autosys, Feedhub, DevOps – Artifactory/GitHub/Jenkin -Jira/ConfluenceExperience with Microsoft Azure (IaaS, PaaS, DevOps deployment and automation) Linux CaaS – ReHat cluster, Windows (2016 and higher), Autosys,Feedhub,Informatica.Good to have experience with Microsoft Azure (app service deployment, web app service, app insights), Data Factory, Ansible, Artifactory, Oracle,SQL,Cognos,Jira-ConfluenceThis role troubleshoots complex issues for all levels, evaluating service requests for adherence to service standards and processes, and identifying inconsistencies to determine potential impact and take appropriate action.Exercises independent judgement to analyze and resolve production application problems to identify root causes and define actions to eliminate recurrence.Coordinates and executes project plans using control procedures to implement application and maintenance updates. In addition, the role monitors and analyzes supported services and deployment methodologies to identify opportunities for improvement and recommend solutionsYour influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.You know that details matter. You notice things that others don’t. Your critical thinking skills help to inform your decision making.You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.Job Location Toronto-81 Bay, 15th FloorEmployment Type RegularWeekly Hours 37.5Skills Analytical Thinking, Application Production Support, Applications Support, Atlassian Confluence, Atlassian JIRA, Autosys Administration, Brokerage Services, Business Requirements, DevOps, File Transfers, Github Operations, Identifying Opportunities, Impact Analysis, Implementation Planning, IT Operations Support, Jenkins Continuous Integration, JFrog Artifactory, Linux, Microsoft Azure, Oracle, Technical Knowledge, Windows Service, Work Collaboratively

Expected salary

Location

Toronto, ON

Job date

Sun, 14 Apr 2024 03:43:03 GMT

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