CIBC
Job title:
Consultant, Workforce Management Solutions
Company
CIBC
Job description
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat You’ll Be DoingThe Consultant, Workforce Management Solutions, will be a key member of Channel Strategy and Analytics Team, reporting to the Director, Workforce Management Solutions. The Consultant, Workforce Management Solutions will act as a subject matter expert on sales and service staffing and scheduling principles in the banking centre network. Partner closely with Banking Centres nationally to provide in-depth analytics/advice/consultation related to staffing, resource allocation, Hours of Business, etc.At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 days per week on-site, while other days will be remoteHow You’ll SucceedData Analysis – Provide in-depth analytical, operational and tactical advice and guidance to stakeholders on matters relating to schedule preparation and resource allocation. Manage Banking Scheduler Mailbox to ensure timely response to all frontline queries, identify key drivers impacting a banking centre’s performance and work with banking centre leaders to implement best practices that help improve operational efficiencies. Analyze key scheduling/staffing challenges and proactively identify resource sharing opportunities within communities to mitigate wait times and NPS, also monitor monthly reports (transaction volumes, FTE, etc.) to identify trends that may impact banking centres and proactively provide support to mitigate potential challenges. Investigate data/schedule discrepancies to ensure schedules generated reflect actual banking centre volumes. Perform the monthly workforce management analysis to review and validate forecasts generated and identify/correct any anomalies in the dataScheduling Support & Collaboration – Partner with frontline leaders to help identify and implement resource sharing opportunities within the community for better coverage and hiring recommendations. Provide ongoing scheduling support to all Banking Centre Leadership teams including troubleshooting on automated scheduling tool. Lead the communication and support model for changes/upgrades in scheduling tool to banking centres. Participate in projects/initiatives while representing scheduling team and provide inputs/ad-hoc analysis in development and implementation of initiatives and change impact to banking centres. Ensure knowledge, experience and best practices are shared within the team and frontline business partnersCross-functional Relationships: Continuous collaboration with internal and external partners, understand complex business problems, think in a structured way when solving problems. You’ll collaborate with partners from Technology, HR, external Vendor teams, etc. Maintaining an understanding of the different personal and small business needs and challenges and where there is a significant change on an ongoing basis due to a fast-paced and highly competitive business environmentWho You AreYou can demonstrate 2 to 4 years of work experience in an Analytics role. Its an asset if you have experience in Financial Services or Banking.You give meaning to data. You enjoy investigating complex problems, and making sense of information. You’re confident in your ability to communicate detailed information in an impactful way.Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by gaining shared understanding and leading with empathy.You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results.You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.#LI-TAWhat CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job Location Toronto-81 Bay, 24th FloorEmployment Type RegularWeekly Hours 37.5Skills Reporting and Analysis, Scheduling Strategy
Expected salary
Location
Toronto, ON
Job date
Wed, 08 Jan 2025 02:48:26 GMT
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