Consumer Hotline Producer, NBC & Telemundo Dallas/Fort Worth

Job title:

Consumer Hotline Producer, NBC & Telemundo Dallas/Fort Worth

Company

NBCUniversal

Job description

Company DescriptionWe create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.Comcast NBCUniversal has announced its intent to create a new publicly traded company (‘SpinCo’) comprised of most of NBCUniversal’s cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our initiatives, coupled with our work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.Job DescriptionGeneral Responsibilities:

• Research and help develop consumer stories for use in local TV news consumer segments.
• Investigate viewer complaints, and where possible, facilitate dispute resolutions.
• Will assist reporters and station segment producers in gathering information and elements for consumer stories.
• Assess and prioritize time-sensitive news tips to be sent to assignment desk editors.
• Assess and prioritize viewer case submissions that are potentially airable stories.
• Track and provide consumer trend reports to stations.
• Work with Public Information Officers and Media Relations who assist in dispute resolutions and provide official statements.
• Research and update government and NGO resources to be provided to viewers as referrals.
• Respond to every viewer complaint submission.
• Maintain consistent communication and collaboration with each market’s Reporters, News Directors, and Producers.

QualificationsBasic Qualifications:

• Fluency in Spanish and English, with exceptional written and verbal communication skills in both languages.
• Need to have solid research skills.
• Should have excellent phone and communication skills.

Eligibility Requirements:

• Must be 18 years or older
• Must have unrestricted work authorization to work in the United States
• External applicants must submit a resume/CV through nbcunicareers.com to be considered.
• Must be willing to work in the DFW area, just south of DFW Airport
• Must be available to work evenings, weekends, and holidays as required
• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence.

Desired:

• 4-year college degree, journalism preferred. Outside experience in a related field will also be considered.
• Experience working in a local TV newsroom.
• Need to have great organizational skills, the ability to multi-task and handle multiple assignments simultaneously.

Additional InformationAs part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to .For LA County and City Residents Only: NBCUniversal will consider for employment
qualified applicants with criminal histories, or arrest or conviction records, in a manner
consistent with relevant legal requirements, including the City of Los Angeles’ Fair Chance
Initiative For Hiring Ordinance, the Los Angeles’ County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

Expected salary

Location

Fort Worth, TX

Job date

Wed, 05 Mar 2025 23:43:37 GMT

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