Consumer Research Manager

Job title:

Consumer Research Manager

Company

Just

Job description

At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail.

Consumer Research Manager

London – Hybrid (40% office based)

We’re a specialist in retirement, but… we’re not your traditional financial services company and we’re not just looking for traditional financial services people.

We need agile and ambitious people, who are passionate about doing the right thing for our customers. Committed to fulfilling our purpose, to help people achieve a better later life.

We have an exciting opportunity for a Consumer Research Manager, to join our business in an exciting period of growth and ambition – to be the UK’s most loved retirement specialist. With this ambition, we need to develop propositions, products and services that meet our consumers current and future needs. This role will play a key role within our Customer Strategy function, to drive and lead on all primary consumer research.

Reporting into the Head of Customer Strategy you will drive primary research (both qualitative and quantitative) as well as manage third parties / agencies to consolidate, maintain and evolve these insight and findings to make a rich research library that helps us drive effective consumer oriented decisions.

Key Responsibilities:

Lead mixed-method research and evaluation projects from beginning to the end, including proposals, research methodology design, operational execution and analysis and reporting.

Design research proposals using a variety of quantitative and qualitative methods and data sources, both online and face-to-face.

Develop data collection tools, such as questionnaires, discussion guides, interview guides, sampling and recruitment plans.

Carry out analysis and triangulation of qualitative and quantitative data, primary and secondary sources to provide actionable insights.

Manage third parties and agencies where required.

Consolidate insights and findings across research projects into something that is usable and valuable to the wider team.

Influence teams across Just to act based on research findings.

Stay up-to-date with industry trends and best practices to continuously enhance the company’s consumer research methodologies.

Be a trusted and credible source of consumer understanding and insight for various stakeholders around the business.

Skills and Experience:

Experience of working within a consumer research or insight based role with both qualitative and quantitative expertise

Entrepreneurial and proactive attitude towards identifying new opportunities

Comfortable to lead mixed methodology projects

Strong quantitative analysis skills (with experience using SPSS, R or Stata).

Experience using participatory techniques, such as co-creation, ethnographies, human-centred design (HCD), participatory action research (PAR) and others.

Comfortable to lead mixed methodology projects

Good communication skills including experience presenting research findings

A strong work ethic with ability to stick to deadlines is essential.

Company Benefits

A Competitive Salary, Pension Scheme and Life Assurance

Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday

Private Medical Cover and Income Protection, just in case

A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets

Opportunity to progress within your career both in-role and within the company

FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)

A variety of Employee Funded Benefits available to you via our Online Benefits Portal

Plus, several additional purchase options available for you and your loved one

About Us

We’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly.

How people work, save, and plan for the future is all changing. A new generation of retirees needs a new kind of retirement company. A company who will look for new ways of doing things – and will always put the customer first.

That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. And with you on our team, we’re going to make sure they get it.

We’ve built our sustainability strategy around the United Nations Sustainable Development Goals (SDG) and have selected goals where we believe we can make the most difference. By aligning our activity with these global goals, we can make sure we play our part in addressing the wider issues facing the planet and leave a positive legacy to the world. You can read more about our sustainability strategy .

Diversity, equity and inclusion are priorities for us. Having a diverse, talented workforce with colleagues of different backgrounds, world views and experiences is the right thing to do. It’s also the most effective way to succeed, innovate and better serve our customers now and in the future. We are committed to our targets on gender and ethnicity and run a number of successful mentoring and sponsorship programmes for our colleagues from diverse backgrounds. We have multiple active employee network groups which champion issues including gender, ethnicity, sexual orientation, disability and neurodiversity. You can read more about our DE&I strategy and commitments .

What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly – each other. We look forward to welcoming you to the team soon.

Expected salary

Location

London

Job date

Fri, 02 Feb 2024 01:23:32 GMT

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