Condor Ferries
Job title:
Contact Centre Agent
Company
Condor Ferries
Job description
To provide an excellent customer service in accordance with the company’s standards, regulations and requirementsTo represent the company in a professional manner to its customers over the telephone at all timesTo provide and promote all associated company products and servicesKey Responsibilities
- To undertake the efficient and courteous answering of incoming telephone calls and make outgoing calls for Condor Ferries / Brittany Ferries Channel Island services & holiday packages
- To engage with people through multimedia contact, webchat, emails and social media.
- To provide the smooth and efficient processing of all basic reservations promoting all company products and services
- To action and accurately relay information in all aspects of company operations, ensuring that all facts are correct.
- To assist in achieving targets and standards as set down by the Contact Centre Manager
- To deal with on a day to day basis any queries, complaints or problems resulting from a reservations aspect
- Carry out any additional requirements delegated by the Contact Centre Manager that are deemed necessary for the effective function of the Customer Service / Contact Centre department
Condor Ferries was founded in 1964 and initially operated a passenger service between France and the Channel Islands. In 1985 the first service linking the Channel Islands with the UK was launched and since then Condor Ferries has operated a year-round service connecting the UK, Guernsey and Jersey and the port of St Malo in France. Each year we carry over 1 million passengers and 200,000 passenger vehicles on our services.
Expected salary
£25000 per year
Location
Poole, Dorset
Job date
Wed, 19 Mar 2025 08:44:14 GMT
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