Contact Centre Agent

• Exciting Opportunities within our Advisory & HQ Team 
• 10 x Continuing Full-time Roles
• The position is located at Whitten Oval, Footscray.

About Us:

At Victoria University, we are committed to fostering a positive workplace culture that supports the provision of advice to current and future students. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly .  One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride.
 

About the Role:

Opportunities to join a collaborative and high performing team, responsible for inbound and outbound campaigns to both current and future students, with a focus on high level customer service. 

You’ll be responsible for maintaining positive and helpful interactions with students across various channels (phone, email, live chat etc.) while also effectively navigating student business systems to provide accurate and timely assistance.

There will be 10 continuing full-time positions (36.75 hours per week) being offered at the HEP Level 3 classification and the salary range is $56,808 per annum – $62,720 per annum, plus 17% employer superannuation contribution. The successful candidates will be required to work full-time on-site. 

An example of your responsibilities or duties you may perform will include:

• Providing high-quality, accurate, timely and documented advice to students on a range of general matters
• Documenting and logging all customer interactions accurately in the contact centre system. 
• Handling inbound / outbound calls and inquiries from students and stakeholders professionally and efficiently, navigating student business systems quickly and effectively to provide accurate information and assistance.

What We Offer:

For information on our employee benefits, flexible working, discounts in private health insurance and gym memberships and salary packaging please visit https://www.vu.edu.au/staff/benefits-services-for-staff  

How to Apply:

To view a copy of the position description, please click here . You must submit your application as a single document comprising:

• A cover letter,
• Your curriculum vitae/resume
• Evidence of applicable qualifications, licences and registrations

Application Closing Date: Thursday 15 February 2024 at 11.59pm

The University is also seeking to fill other roles within its Service Centres and Advisory Team. Please click on this link Careers at VU to view these roles, to access a copy of their position descriptions and to submit your application. 

Our Commitment to Protecting Country: 

Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share. 

Victoria University is committed to inclusion, equity and diversity. VU encourages applications from women, gender diverse, Aboriginal and Torres Strait Islander people and individuals from under-represented backgrounds in this field.