Carnival Corporation
Job title:
Contact Centre Platform & Systems Specialist
Company
Carnival Corporation
Job description
Job Description:
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.
We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.
The Role
This role will work with the Platforms & Systems Consultant to ensure the Contact Centre’s platforms and systems are running smoothly and efficiently. This includes working with technology partners to implement new contact centre solutions, configuration and administration of the platforms and systems, as well as the maintenance and troubleshooting of any problems
You will:
- Develop a thorough understanding and knowledge of the Contact Centre’s operating plan and the technical requirements needed to execute the plan
- Produce technical documentation including but not limited to requirements/specifications, standard operating procedures, workflow/flow chart diagrams
- Support a service request/ticketing system to ensure technical support and maintenance of contact centre platforms and systems
- Partner with a range of stakeholders including senior contact centre managers and 3rd party suppliers to define and implement new contact centre solutions
- Ensure that contact centre platforms and systems are running smoothly and efficiently
- Work with other departments in the company to ensure that the Contact Centre platforms and systems meet their needs
- Stay up to date on the latest contact centre technologies.
Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK11 and is offered on a full time permanent basis, with hybrid working in our Southampton office.
About You
Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:
- GCSE/O level English language and Mathematics/ or equivalent
- Bachelor’s degree in computer science, IT, or other related field / or equivalent experience
- Knowledge of cloud-based systems
- Knowledge of contact centre systems
- Experience in an IT or other related role desirable
Being part of our team has its advantages…
We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.
- Home and office-based hybrid working
- Recognition scheme with prizes and awards
- Employee Discounted Cruising plus Friends and Family offers
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Employee-led networks
- Employee Assistance and Wellbeing programmes
- Company paid Health Cash Plan and health assessment
- In-house Occupational Health help and access to digital GP
- Life Assurance
- Parental and adoption leave
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab and go meals
- Discounted retail and leisure via discounts portal
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Contributory Defined Contribution Pension scheme
- A friendly welcome with help settling in
Please note: Being able to create unforgettable holiday happiness is a brilliant opportunity so we often receive high volumes of applications for our roles. In these cases we may close our job adverts early and aren’t able to consider applications once this happens.
#Job Functions: Customer Service; Information Technology; Sales;
#LI-NL1
#LI-Hybrid
About Us:
Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.
Expected salary
Location
Southampton
Job date
Mon, 22 Jan 2024 04:34:30 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.