Coordinator, Development Operations – Southlake Foundation

Job title:

Coordinator, Development Operations – Southlake Foundation

Company

Southlake Regional Health Centre

Job description

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.Job SummaryAre you passionate about data? Do you love to process donations and share your expertise in a way that improves the donor experience? Are you someone who can make a difference – just by a phone call? This is a role that will allow you to showcase those skills, and more. Southlake Foundation is in search of an excellent multi-tasker to join our incredible team as our Coordinator, Development Operations, helping to further our organizational mission through processing donor gifts and sharing a keen eye for reviewing and entering information. If you want a career with meaning and impact as we transform lives through philanthropy in York Region and beyond…we might be the right fit for you!Since the inception of Southlake Foundation in 1980, more than $234 million has been raised in support of Southlake Regional Health Centre. Working with members of our communities, volunteers, our Southlake Family and our dedicated donors, Southlake Foundation will continue to support the most urgent needs of our hospital, including things like life-saving medical equipment, infrastructure upgrades and expansions, patient programs and staff education, all for the goal of providing leading edge care for patients and families, close to home. For more information visit: www.southlakefoundation.ca.Primary ResponsibilitiesThe Coordinator, Development Operations is responsible for the efficient entry of accurate information into the database (Raiser’s Edge/NXT) and associated Blackbaud systems for the purpose of gift processing which includes the preparation and processing of gifts, donor acknowledgement and receipting, digital archiving and handling of donor inquiries that relate to donor giving.The Coordinator also provides data entry support that aligns with excellent data hygiene – which is consistent, up-to-date, accurate, understood and used effectively to improve profitability and performance suitability and enhance the effectiveness of fundraising activities.Donation Processing
 Ensure all incoming online donations through Raiser’s Edge/NXT and all associate Blackbaud products are processed accurately i.e. Luminate via Charity Automator, Just Giving, TeamRaiser, etc.
 Review and update, if applicable, data processed by Charity Automator
 Enter incoming mail donations with accuracy and alert specific team in the event that donation information is missing or inaccurate
 Enter all pledges, stock and gift-in-kind donations ensuring that information is recorded accurately
 Reconcile daily, weekly, and monthly gift entries with Finance and Corporate Services to ensure accuracy and resolve discrepancies
 Generate charitable tax receipts and acknowledgement letters in a timely manner; distributing those requiring customization to the specific team(s) for mailing
 Process offline monthly donations for credit cards and pre-authorized deposits via bank account
 Create all new appeals, campaigns and funds ensuring nomenclature is aligned
 Assist and provide input on the development of processes related to Gift Processing; ensuring all are documented
 Ensure donations are processed in compliance with policies, procedures, and CRA guidelinesDatabase Management
 Assist with the maintenance of the donor database (Raiser’s Edge/NXT) by entering new donor information, updating existing records, and ensuring data accuracy and integrity
 Provide project support for data hygiene, including deduplication and correcting inaccuracies, to maintain high quality data
 Update credit card or banking information into Raiser’s Edge/NXT/Luminate immediately after receipt of new information
 Follow established protocols for data entry and management to ensure consistency and qualityReporting
 Run specific queries for exceptions related to donations and constituent updates from Charity Automator on a daily/weekly basis (as specified in procedure(s))
 Run BBMS Disbursements and BBMS RE Batch Details daily and reconcile ensuring all gifts in Raiser’s Edge/NXT match the bank
 Generate and review reports related to monthly donor failed transactions on a monthly basis
 Generate pledge reminders on a monthly basis
 Generate and review associated Luminate transaction reports on a daily basis
 Generate, review, and validate annual receipting reportsSkills & Abilities Work as a team player actively promoting a positive and professional work environment and culture
 Conduct role with integrity and respect and with a focus on demonstrating the Foundation’s values
 Act as an ambassador throughout the community, positively representing the Hospital and the Foundation
 Maintain donor and Foundation confidentiality and privacy at all times
 Demonstrate a commitment to exceptional donor experience
 Abide by the Occupational Health and Safety Act, and work in a manner that is safe, reporting incidents immediately to direct supervisor
 Adhere to the policies and procedures of Southlake Health and Southlake Health Foundation
 Perform other duties as assigned in order to meet the overall goals and objectives of the Foundation
 Maintain and advance professional knowledge of and expertise in relevant fields
 Develop and be able to communicate a strong understanding of Southlake’s and the Foundation’s strategic priorities and exemplify Southlake’s shared values:

• Serving with purpose
• Always with compassion
• Power of many
• Every voice matters
• Courage to think differently.

Qualifications Two (2) years of relevant and practical work experience in a data entry and/or gift processing role. A combination of relevant education and experience may be considered
 Knowledge of and demonstrated experience working with Raiser’s Edge/NXT or a similar batch-entry database management system is required
 Strong computer skills including proficiency in Microsoft Office software, especially Excel
 Acute attention to detail and data entry skills in entering accurate donor and financial information
 Strong customer service skills with a focus on improving the donor experience
 Ability to work with minimal supervision while prioritizing own work to handle multiple tasks and ensure established deadlines are met
 Knowledge of donor centric fundraising principles
 Demonstrated excellent communication, interpersonal, organizational and time management skills
 Demonstrated judgment, diligence and professionalism
 Demonstrated commitment to and understanding of the mission and values of Southlake FoundationRegular and reliable attendance is an expected requirement of this position.At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.Please note: If you are selected to move forward in the recruitment process, a Southlake Talent Representative will contact you via email. Please double check any emails you receive from Southlake and ensure that the address ends in @southlakeregional.org or @southlake.ca. If it does not, we do not recommend responding as your email may not be sent to the Southlake team.

Expected salary

$51000 – 63500 per year

Location

Newmarket, ON

Job date

Wed, 25 Dec 2024 01:58:06 GMT

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