Counsellor, Crisis Call Diversion Program

Job title:

Counsellor, Crisis Call Diversion Program

Company

Job description

Counsellor, Crisis Call Diversion ProgramDirect Service – (OPSEU)Full-Time, Contract (Approximately 36 months)London; Ontario (London Zone)– Application Deadline: November 5, 2024 –The Crisis Call Diversion (CCD) program is a partnership with the London Police Service (LPS). Staff are positioned at the London Police Service Communications Centre to work with call takers and dispatchers to divert non-imminent risk mental health calls away from a police response and towards a more appropriate mental health response.Crisis Call Diversion staff will support individuals accessing emergency services through the London Police Services (LPS) by providing a psychosocial response in order to promote crisis resolution and empowerment for the individual. Crisis Call Diversion staff will also work collaboratively with individuals to assess and identify their needs and link them to appropriate supports in the communityConsider revitalizing your career and making a difference in your community by joining our team!WHAT WE’RE OFFERING:

• What you’ll be making – Starting rate for this role is $26.74 per hour (Level 1 – Direct Service), with a wage differential, based on regulation ($29.57 per hour for Level 1 – Direct Service, Regulated):

• Successful candidates who are registered with one of the designated professional colleges (e.g. OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO) will receive the wage differential for regulation
• Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($33.90 per hour for non-regulated, and $36.71 per hour for regulated)
• For internal applicants, grid level placement will occur as per the Collective Agreement

• When you’ll work – 70 hours bi-weekly; 10am-8pm (Scheduled between Sunday-Saturday) including a paid 30 minute meal break.
• What your benefits will be – 9% in lieu of benefits

• Your pension plan – Immediately eligible for optional enrollment in the Healthcare of Ontario Pension Plan (HOOPP)

HOW YOU WILL BE MAKING A DIFFERENCE:Direct Service:

• Complete phone mental health and addiction assessments based on theory of crisis management including rapid response to identify:

• the impact of psychiatric symptoms on functioning,
• risk factors related to safety of client and others,
• opportunities for de-escalation and stabilization.
• Establish a therapeutic relationship to maximize the benefits of engagement with the individual.
• Provide short-term follow-up and support.
• Coordinate and facilitate referrals to internal and external services and supports.
• Advocate as necessary, in order to facilitate access to services and supports with the objective of remediating the immediate crisis situation.
• Engage and work collaboratively with emergency services when it is determined that additional intervention is required.
• Assess barriers to successful community living (e.g. treatment options, transportation, finances, etc.).
• Obtain information, as needed, from other relevant sources.
• Interact and provide support and assessment in a non-judgmental fashion and provide care that demonstrates sensitivity to individual diversity (e.g. culture, race, age, sexual orientation, gender, beliefs and values, etc.).
• Support the individual in developing skills for self-advocacy to learn new behaviours and develop coping skills fostering healthy interdependence through limit setting.
• Provide health teaching and information regarding coping techniques and strategies, (e.g. grounding, breathing techniques, self-care, nutrition, sleep hygiene, techniques to enhance overall well-being, etc.).

Crisis Intervention:

• Provide short-term, psychotherapeutic intervention to assist individuals in gaining insight and improving coping skills within the framework of the crisis model.
• Perform in a calm, competent and efficient manner in an emergency situation acknowledging the individual’s need for empathy, privacy and dignity.
• Utilize harm reduction principles to identify, reduce and remove risk factors.

Crisis Follow-Up:

• Refer individuals for additional assessments as is determined to be necessary and / or appropriate under the circumstances.
• Assist the individual to identify and connect with personal / natural supports.
• Provide follow-up support via the phone and / or e-mail to provide resources, and act as a tool for successful safety planning and prevention of a future crisis.

Coordination and Advocacy:

• Demonstrate a knowledge of community resources and its place within the mental health and addiction care system.
• Assist in building positive working relationships across the service system including CMHA, emergency service partners(i.e. police) and other social or health care providers.
• Participate in committees, working groups or situation tables as needed to promote effective service coordination and collaboration.
• Participate in public education and advocacy and provide public demonstrations when required.
• When appropriate, act as liaison with caregivers and / or service and support providers who are involved with the individual to facilitate a coordinated approach to service provision.

Documentation, Privacy and Confidentiality

• Thoroughly review and accurately document risk factors
• Complete required documentation related to client as per CMHA TVAMHS standards, discipline-specific guidelines and standards and PHIPA legislation.
• Complete other required documentation (e.g., monthly time sheets, vacation requests, education requests, travel claims, expense claims, etc.) as per the required time frames.
• Maintain dual records, recording both in the format required by, and in accordance with the documentation and record storage policies and procedures of the CMHA TVAHMS and LPS.
• Adhere to the privacy policies of, and privacy legislation respecting, LPS and CMHA TVAHMS; including the collection and disclosure of information, as well as undertaking responsibility for maintaining awareness of the unique differences between the privacy frameworks of municipal services and health services.
• When necessary, compile documentation such as affidavits or will-say statements where required by respective policing partner or where compelled by court
• When necessary, testify professionally and accurately at hearings, trials and such other judicial or quasi-judicial proceedings as may be compelled from time to time, arising from nature of the work

WHAT YOU’LL NEED TO APPLY:Police Vulnerable Sector Check RequirementsSuccessful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 2 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.We require the following qualifications:

• Post-secondary education in a relevant field of study (e.g. social work, psychology, or a related discipline (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
• Valid driver’s licence and access a a vehicle with adequate insurance to carry out job duties
• Clear, current Police Vulnerable Sector Check (PVSC)
• Demonstrated ability to attend work regularly

We prefer the following qualifications:

• Minimum of 3-5 years experience working in mental health, including a minimum of 2 years experience working in crisis intervention.
• Experience with, and detailed knowledge of, mild, moderate and serious mental illnesses.
• Experience working in a community-based setting, preferably with an established network of service and support resources.
• An ability to assess level of risk with regards to participants.
• Bilingual both official languages, preferred; préférence sera accordée aux candidats qui sont compétents dans les deux langues officielles du Canada

INTERNAL APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.Get your application in by – November 5, 2024:Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team.We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contactPowered by JazzHR

Expected salary

Location

London – Canada

Job date

Sun, 27 Oct 2024 05:53:01 GMT

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