Counter Administrator

Job title:

Counter Administrator

Company

Computershare

Job description

Job Description:

Location: Toronto, CA (Onsite)

We’re committed to your flexibility and wellbeing. You’ll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life. .

We give you a world of potential

The Counter Administrator is responsible for communicating helpful, clear, and concise information to external and internal clients in a friendly, professional, and courteous manner while maintaining strict confidentiality.

As the face of Computershare, the Counter Administrator must represent our company’s vision and values. Since the counter serves as customers’ initial point of contact with Computershare, the Administrator must constantly be on available to welcome, acknowledge, and help customers as well as uphold a tidy workspace and professional manner.

A role you will love

Key Accountabilities:

• Always maintain a clean and inviting workspace environment and present self in a professional manner
• Understand the urgency of servicing clients in a precise and in a timely manner
• Provides relevant and accurate information to brokers, shareholders, internal and other clients at the counter in a courteous and professional manner
• Ensures that sensitive information is only provided to authorized individuals
• Screens submissions at the counter to determine their accuracy and completeness. These include, but are not limited to transfers, corporate actions, dividend reinvestment, estates, etc.
• Communicates submission deficiencies and provides resolutions to the presenter, as necessary
• Ensures that all processing is completed accurately and in line with specific service standards and/or client expectations
• Available to work shifts and overtime on weeknights and weekends as required
• Communicates verbally and in writing accurately and timely regularly
• Organizes and prioritizes work to ensure timely completion of responsibilities.
• Ability to multi-task between daily operational duties and projects as assigned.
• Provides service to internal clients promptly in accordance with the specific request and stated expectations
• Identifies potential areas of compliance vulnerability and risk and suggests resolutions to mitigate future occurrences
• Performs, where applicable, business testing of systems/applications
• Works independently and within a group setting to accomplish personal and team goals.
• Cross-trains between various operational units and is required to apply gained knowledge daily
• Ensures full compliance with all business, risk & operational practices

What will you bring to the role?

• Post-secondary education is preferred
• Canadian Securities Course and/or Trust Institute course is optional but preferred
• Knowledge of the Canadian Securities Industry, preferably from a Stock Transfer perspective preferred
• Strong Microsoft Office experience, in particular Word, Excel, and SharePoint
• 1-year experience in stock transfer or securities industry preferred.
• 2-3 years of customer service experience is an asset

This is a fantastic opportunity to join a team where you can make a genuine impact on how we work and help shape the team.

Rewards designed for you

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll receive a company contribution as well.

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future. We will support you along your retirement savings journey.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts. We’ve partnered with other organizations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

About Us:

A company to be proud of

We’re a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel values, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

About the Team:

Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.

Expected salary

Location

Canada

Job date

Tue, 06 Feb 2024 00:45:07 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.