Credit Representative

Job title:

Credit Representative

Company

Regency Fireplace

Job description

Founded just outside of Vancouver, Canada in 1979, Regency Fireplace Products has grown to be a world leader in the design, manufacture, marketing and sales of hearth products. From an entrepreneurial start-up business, we’ve grown into a sophisticated organization of more than 400 employees across Canada, the United States and Australia; supplying over 2000 retailers around the world. In 2016, we became a member of the NIBE Group, a global company that develops and manufactures intelligent, energy-efficient indoor comfort solutions for all types of properties. We create amazing fireplace products focusing on our Brand Promise: Service | Reliability | Quality | Innovation. Simply put, our vision is: To provide sustainable comfort and ambience that enriches everyday livesWho works here?At Regency, our vision has always been creating the finest of fireplace products! With an ever-growing demand for our products, our ISO-9001:2015 certified head office campus includes a 240,000 square feet manufacturing facility with state-of-the-art robotic technologies and our own R&D Innovation Center, right next door. We operate with a flat organizational structure which allows our employees to contribute to strategic initiatives. We’re a diverse group of forward thinkers. We’re passionate and we care about the environment and sustainability. We’re on a mission to continue to create highly efficient and stunningly beautiful fireplaces.Job SummaryLocation: Delta, B.CIn this dynamic, fast paced environment, the Credit Representative is responsible for accounts receivable collections from FPI’s customers (dealer network) while providing a high level of service to our external and internal customers in a professional and courteous manner, while minimizing past due receivables, balancing credit limits, minimizing collection risks, and bad debt write offs.Duties and Responsibilities

• Maintain professionalism and act in a manner consistent with FPI mission and guiding principles
• Follow all organizational Health & Safety programs; actively participate in Health & Safety training with the purpose of gaining knowledge and understanding
• Contribute to a positive work environment focusing on Lean and continuous improvement initiatives
• Carry out the established program for the follow up and collection of assigned accounts receivables
• Work with approved collection agencies on accounts submitted for collection
• Make field contacts and further investigations when necessary to resolve accounts
• Take appropriate steps to minimize past due accounts, including placing customers on credit hold, based on a sound evaluation of a customer’s ability to repay
• Review completed credit applications, approve credit limits, and approve orders as per company policy
• Liaise with various internal departments (ie. Sales, Branches, and Customer Service) as necessary
• Escalate issues to Manager in a timely manner
• Apply cash received from dealers & update applicable reports
• Perform collections for export dealers
• Perform bank deposits as necessary
• Other related duties as required

Abilities/Skills/Knowledge

• Excellent communication skills (written/verbal), with an emphasis on professionalism & customer service
• Good interpersonal skills required, professional and courteous approach to collections,
• Working knowledge of time value of money concepts, interest charges
• Strong working knowledge of a variety of programs and comfortable with technology, including MS Office Suite and web-based applications
• Knowledge/experience with ERP systems (Epicor experience an asset), and online payment processing systems (Virtual terminals)
• Strong organizational skills; able to prioritize and effectively manage multiple tasks simultaneously
• Flexible and willing to change with the environment
• Attention to detail and a results driven approach

Education/Training

• High school diploma
• Post-Secondary education (diploma or coursework) in a relevant field (i.e Busniess, Accounting)

Experience

• 1-3 years credit and collection experience
• Working knowledge of US and Canadian collection/bankruptcy law
• Previous work experience preferred in a fast-paced collections or customer service environment involving US and Canadian sales operations

Why work at Regency?

• We offer a competitive compensation package, including profit sharing, an RRSP matching program, a comprehensive benefits package including health, dental, vision, critical illness and mental health coverage, out of country travel coverage and an Employee and Family Assistance Program to support the wellbeing of you and your family. The salary being offered for this position is $52,500 – $62,500 per year
• Be part of a team of incredibly talented, passionate, and inspired people setting the standard of creating quality fireplace products that bring people together
• We have adopted a hybrid work environment, with flexible work hours. We love the ability to get together in the office. We know we are better when we are together, but we recognize how effective and environmentally friendly it can be working from home.
• We understand the importance of work/life balance that’s why we work a compressed work schedule which offers short Fridays. This gives you an early start to every weekend!
• We’re all about Continuous Improvement (we hope that you are too!) To allow employees to continue to develop in their careers, we offer Professional Development opportunities – both internally and externally.
• Have fun with our team! Get a group together to take part in our team building or health & wellness activities. Some past activities have included: Skiing/Snowboarding, Half Marathons, Go-Karting, a round of golf, and more.
• Love our products as much as we do? Take part in our Employee Purchase Program and enjoy our products in yours or a family members home!
• Each person plays a critical piece in our organization, and we understand how much impact employees can make in their work. We recognize employees for their contributions through service awards, our peer recognition program, and spot awards, for special projects and over achievement.

How To ApplyInterested candidates are invited to submit a resume with cover letter to the Human Resources Department either online using the link below or by email at .Only candidates considered for an interview will be contacted. Thank you for your interest in this position.

Expected salary

$52500 – 62500 per year

Location

Delta, BC

Job date

Sat, 27 Apr 2024 02:06:45 GMT

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