Customer Care Representative

Job title:

Customer Care Representative

Company

Metro

Job description

Position Title: Customer Care RepresentativeRequisition ID: 38144Career Group (ADSP): AdministrativeDivision: Qc – Fidélité et engagement consommateur (80300529)Department: Marketing and e-CommerceWork Location: METRO ON – 5559 DUNDAS STREET W (#A-DUND)Province: Canada : OntarioPosition Type: PermanentJoining our team has its advantages!– Flexible schedule to promote work/life balance
– Telecommuting in hybrid mode
– Group insurance from the first day
– Very competitive pension plan
– Generous holiday policy
– Personal days
– Employee Assistance Program
– Free parking
– Opportunity for professional developmentSUMMARY:
The Customer Care Representative communicates with customers by phone or e-mail, providing information on products and services, answering inquiries, obtaining details and resolving customer complaints, notifying customers of claim investigation results and any planned adjustments. The Customer Care Representative actively contributes to putting the customer at the heart of the company’s concerns.SPECIFIC RESPONSIBILITIES:
– Help customers understand the products and services being offered by METRO
– Answer inquiries by phone, e-mail, or social media, helping to ensure customer satisfaction
– Promote continued customer interest in the company’s products or services
– Receive and address customer concerns, complaints, requests and other issues
– Conduct necessary research to answer customer and internal client inquiries
– Input facts and draw up structured and concise complaints reports
– Negotiate compensation with customers
– Assist in developing tools and work processes to improve customer service quality
– Act as a back-up receptionist
– Represent Metro Ontario Customer Care in dealings with various company departments, sit on committees and manage problem situations with other departmentsQUALIFICATIONS:
– College certificate (Communications and/or Public Relations is preferred)
– At least 1 year experience in a Call Centre environment required
– At least 1 to 2 years experience in Customer Service
– Good communication and negotiation skills
– Proficiency in Microsoft Office
– Excellent writing skills
– Proactive problem solving
– Excellent priority management
– Excellent judgement
– Good time management skills
#LI-HybridThe responsibilities and relationships assigned to this role may change as is necessary to achieve Metro’s business objectives.METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.Please note that we will only contact those whose applications are selected.We respectfully request that agencies do not contact us or send us unsolicited applications.METRO INC. is a food and pharmacy leader in Québec and Ontario. As a retailer, franchisor, distributor, and manufacturer, the Corporation operates or services a network of 953 food stores under several banners including Metro, Metro Plus, Super C, Food Basics, Adonis and Première Moisson, as well as 648 drugstores primarily under the Jean Coutu, Brunet, Metro Pharmacy and Food Basics Pharmacy banners, providing employment directly or indirectly to almost 90,000 people.Our five customer promises are simply that… promises to provide our customers with the best shopping experience possible. Under each promise are actions that support it.Our five customer promises:

• Great quality fresh products
• The people are great
• It’s easy to shop
• Customers get what they want
• Prices are good

Expected salary

Location

Toronto, ON

Job date

Fri, 14 Jun 2024 07:52:38 GMT

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