Customer Executive

Job title:

Customer Executive

Company

Just

Job description

At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail.At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail.Location: London – hybridFull time – 35 hours12 Month ​Fixed term ContractWho are Just?We’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. With the defined benefit buy in / buy out space growing each year, Just continues to annually grow its business by over £4bn of assets.We are a purpose driven company with compelling and credible goals. Quite simply, we help people achieve a better later life. We achieve this by providing competitive and innovative products, services, financial advice and guidance to help our customers achieve security, certainty and provide them with peace of mind in retirement.That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement.PurposeTo support the Universe Leadership team and Group Customer in organising and delivering strategic initiatives across Universe and Group Customer. This includes supporting the communication and engagement strategy and plans and supporting initiatives.About the role:Support departmental engagement and communication strategies and action plans using a variety of channels, targeted to relevant audiences, with appropriate feedback measures in place.Own local town halls and other appropriate internal communication events – from logistics through to content delivery.Support with drafting relevant communications and ‘hold the pen’ from initial drafting through to publication (including on the intranet).Support the delivery and results cascade of the employee engagement surveys, supporting the HRBP to communicate results and draft local action plans.Work with the Group Communications and Engagement team to support Group wide initiatives and Universe communications to ensure messages are shared appropriately.Stay abreast of best practice making suggestions to enhance communication and engagement.Engage with Influencers and experts to enhance brand visibility by coordinating and managing influencer campaigns.Provide general support where required to the wider Universe Customer Leadership Team i.e. brand, demand, engagement, research etc.Provide a range of administrative services, including coordinating meetings and preparing papers and key presentations.Own the schedule of committee, governance, and board updates and ensure papers are produced on time and to quality.Skills & experience we’re looking forA customer-focussed self-starter, able to deliver with minimum supervisionStrong communication and relationship building skillsFlexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid changeExcellent organisational skills and attention to detailGood problem solverManaging stakeholder relationships – engages and manages stakeholders effectively, resolving issues and understanding drivers/needs.Excellent communicator both written and verbal and advanced Excel and PowerPoint SkillsCommercial acumenDelivery focussed/ results orientatedExperience of working in a fast-paced environmentCompany BenefitsA Competitive Salary, Pension Scheme and Life AssuranceAlong with 25 Days Annual Leave plus an Additional Day on us for your BirthdayPrivate Medical Cover and Income Protection, just in caseA generous and highly achievable bonus scheme – paid annually based on individual and company performance against targetsOpportunity to progress within your career both in-role and within the companyFREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)A variety of Employee Funded Benefits available to you via our Online Benefits PortalPlus, several additional purchase options available for you and your loved onesAbout UsWe’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly.How people work, save, and plan for the future is all changing. A new generation of retirees needs a new kind of retirement company. A company who will look for new ways of doing things – and will always put the customer first.That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. And with you on our team, we’re going to make sure they get it.We’ve built our sustainability strategy around the United Nations Sustainable Development Goals (SDG) and have selected goals where we believe we can make the most difference. By aligning our activity with these global goals, we can make sure we play our part in addressing the wider issues facing the planet and leave a positive legacy to the world. You can read more about our sustainability strategy .Diversity, equity and inclusion are priorities for us. Having a diverse, talented workforce with colleagues of different backgrounds, world views and experiences is the right thing to do. It’s also the most effective way to succeed, innovate and better serve our customers now and in the future. We are committed to our targets on gender and ethnicity and run a number of successful mentoring and sponsorship programmes for our colleagues from diverse backgrounds. We have multiple active employee network groups which champion issues including gender, ethnicity, sexual orientation, disability and neurodiversity. You can read more about our DE&I strategy and commitments .What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly – each other. We look forward to welcoming you to the team soon.

Expected salary

Location

London

Job date

Thu, 20 Mar 2025 02:53:47 GMT

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