Markerstudy
Job title:
Customer Experience Administrator
Company
Markerstudy
Job description
Customer Experience Administrator – VisionTrackOverviewVisionTrack is the leading global provider of AI video telematics and connected fleet data.We are looking for a Customer Experience Administrator to provide comprehensive support to ensure the best possible customer experience. Working with the Customer Experience Team to support the Account Managers, setting them up for success and taking a proactive approach to customer care.An experienced administrator with a willingness to learn, is accountable and driven who is happy to pitch in whatever the task. A can-do attitude is necessary, alongside first-class customer service skills and a problem-solving mind-set!ResponsibilitiesFirst point of call for visitors & phone calls and emails – ensuring customer service is first class
- Answering telephone enquires and triaging to the correct department.
- Answering customer queries via a shared inbox
- Sales order processing
- Sense checking rders entered by the Sales team
- General customer care
- Order status updates
- Advise n delays / out of stock
- Expected delivery
- Supporting the Sales Managers with Subscription Renewals
- Sense checking subscriptins due for renewal and taking action where appropriate
- Raising invoices and credits
- Ensuring all custmer specific criteria is met before submitting
- Raising RMAs for returns
- Checking gods are returned within the 30 day returns policy
- Raising credits were necessary
- Accessing third party installation portal to check job status
- Recharge/invice customers for service calls
- Supporting Credit Control with invoice queries – resolving issues to ensure customer satisfaction and payment.
- Supporting Technical Support team via the internal ticketing system
QualificationsOffice/Administration experience is essential
Strong Microsoft Office experience and other relevant packages
Fast and accurate typing skills, a high level of grammar, spelling and punctuation
Attention to detail
Good communication skills (verbal and written)
Excellent telephone manner
Strong organisational skills with the ability to multi-task
Ability to work alone and as part of a team
Expected salary
Location
Royal Tunbridge Wells, Kent
Job date
Thu, 11 Apr 2024 07:02:51 GMT
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