Travel by Tilly
Job title:
Customer Experience Coordinator
Company
Travel by Tilly
Job description
Customer Experience CoordinatorWe are seeking a dedicated and enthusiastic Customer Experience Coordinator with a passion for travel to join our team! In this role, you will play a key part in ensuring clients have seamless and enjoyable travel experiences by coordinating personalized services and addressing their needs throughout the entire process.Responsibilities
- Serve as the primary point of contact for clients, ensuring all travel-related inquiries, concerns, and needs are addressed promptly.
- Collaborate with travel advisors to create and enhance personalized itineraries, ensuring all details meet client expectations.
- Coordinate with travel vendors, airlines, hotels, and activity providers to ensure smooth arrangements for clients.
- Proactively monitor client travel plans, resolving issues such as delays, cancellations, or itinerary adjustments.
- Communicate updates, confirmations, and travel documentation to clients in a timely manner.
- Gather and analyze customer feedback to identify opportunities for improving the travel experience.
- Maintain detailed records of client interactions, preferences, and special requests.
- Assist in planning group travel, corporate events, and destination trips to meet client goals.
Qualifications
- Strong organizational skills with the ability to multitask and manage time effectively.
- Exceptional communication and interpersonal abilities.
- A passion for travel and creating positive experiences for clients.
- Familiarity with travel booking systems or willingness to learn.
- Prior experience in travel coordination, customer service, or hospitality is preferred.
What We Offer
- Flexible, remote work opportunities.
- Access to exclusive travel discounts and perks.
- Training and professional development in the travel industry.
- Competitive compensation with performance-based incentives.
If you love travel and have a knack for creating exceptional customer experiences, we’d love for you to join our team as a Customer Experience Coordinator! Apply today and start making travel dreams come true.Powered by JazzHR
Expected salary
Location
London
Job date
Tue, 14 Jan 2025 05:35:16 GMT
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