Customer Experience Host – Main Store

Job title:

Customer Experience Host – Main Store

Company

Army & Air Force Exchange Service

Job description

Career AreaRetail OperationsJob DescriptionResponsible for multiple self-checkout registers while driving outstanding customer experience through proactive and customer focused actions and exceptional service. May assist with regular checkout stations as needed.Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience. May assist customers with product selection.Assists with and/or operates a cash register, self-checkout cash register, or other sales related equipment to enter new accounts, conduct sales, refunds or similar transactions (e.g., voids, price overrides, and knowledge of error codes). Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance. May troubleshoot basic issues as needed.Actively communicates/promotes the benefits of the branded credit card, exchange protection plan and other corporate programs to customers to drive sales growth and increase customer brand loyalty.Reports complaints, shrink issues, and problems with products, services, and work areas.Assures compliance with fire, safety, sanitation and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.Performs other duties as assigned.Complies with applicable directives, policies and procedures. Actively supports and implements applicable EEO laws and programs within the Exchange. Assumes other related responsibilities as assigned.Job QualificationsCompletion of high school or the equivalent, retail experience, demonstrated willingness and potential for additional responsibility.Number of Positions Remaining1Vacancy NumberH-002497-2025Employment CategoryIntermittentJob Grade1Job QualificationsCompletion of high school or the equivalent, retail experience, demonstrated willingness and potential for additional responsibility.If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.SupervisorNoFacility NameRILEY MAIN STORESalary Minimum$15.00Salary Maximum$19.11Major DutiesProvides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience. May assist customers with product selection.
Assists with and/or operates a cash register, self-checkout cash register, or other sales related equipment to enter new accounts, conduct sales, refunds or similar transactions (e.g., voids, price overrides, and knowledge of error codes). Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance. May troubleshoot basic issues as needed.
Actively communicates/promotes the benefits of the branded credit card, exchange protection plan and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Reports complaints, shrink issues, and problems with products, services, and work areas.
Assures compliance with fire, safety, sanitation and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
Performs other duties as assigned.Our FocusWe are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.Who We AreThe Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Expected salary

Location

Fort Riley, KS

Job date

Sat, 29 Mar 2025 06:01:38 GMT

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