Page Personnel
Job title:
Customer Experience Manager
Company
Page Personnel
Job description
- Customer Experience Manager
- 12 Months FTC
- £50,000 – £55,000 depending on experience
- Barnoldswick (on-site)
- Industry leading brand
- Transforming the customer service function through the implementation of strong process and procedures to embed efficiency, standards and consistency
- Provide well known B2B customers with a world class level of service that is demonstrated throughout all communications
- Provide the CS Team with direct leadership and management to ensure performance metrics are delivered
- Identify opportunities for process improvement via process mapping, data analysis and understanding responsibilities across the business
- Collaborate wth key stakeholders across the business to ensure they’re aware of how proposed changes can positively impact the business
- Create a culture of continuous improvement across the wider business
- Create and implement strategies around Customer Satisfaction, Customer Loyalty and retention
- Drive customer satisfaction & NPS Score using all available tools to improve performance
- Act as the primary point for all high level customer escalations
- Work closely with other departments to create a cohesive approach to customer experience
- Act as the voice of the customer within the organisation, advocating for their needs and feedback within product development and company strategy
Customer Experience Manager|12 Months FTC
- Proven experience in a similar role
- Process and continuous improvement experience
- Proven record of driving customer satisfaction & customer retention
- Proficient with microsoft and CRM packages
- Strong leadership qualities
Page Group are delighted to be partnering with a market leading brand within the retail & manufacturing space, who are now looking for a Customer Experience Manager to join them on a 12 Months FTC.This role will have a strong emphasis and focus on driving process improvement across the Customer Service function, along with the wider businessThis is an exciting opportunity to join a leading national brand in the role of Customer Experience Manager on a 12 months FTC.Based on site in Barnoldswick (Near Colne & Burnley), working hours are 08-30 to 17-00 Monday to FridayThe role offers a salary of £50,000 – £55,000 depending on experience
Expected salary
£50000 per year
Location
Barnoldswick, Lancashire
Job date
Thu, 24 Oct 2024 07:38:02 GMT
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