Customer Insight Analyst

Job title:

Customer Insight Analyst

Company

Just

Job description

At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail.

Customer Insight Analyst

London – Hybrid (40% office based)

We’re a specialist in retirement, but we’re not your traditional financial services company and we’re not just looking for traditional financial services people. We need agile, collaborative and ambitious people, who are passionate about doing the right thing for our customers. And committed to fulfilling our purpose: to help people achieve a better later life.

We are looking for Customer Insight Analysts to join our business at an exciting period of growth. Our ambition is to be the UK’s most loved retirement specialist. To achieve this we need to gain a deeper understanding our of customers and prospects so we can develop propositions, products and experiences that meet their needs now and in the future.

Reporting into the Head of Customer Innovation, these new roles will be a key part of the recently formed team that is accountable for customer strategy, customer experience, consumer duty and consumer engagement. We need to understand how well we are delivering good customer outcomes and these roles will be responsible for reporting on key customer metrics as well as making improvement recommendations based on analysis and insights.

Key Responsibilities

Make recommendations to inform business decisions on topics including customer behaviours, expectations, performance, risk and satisfaction

Production of evidence of consumer duty compliance to show that we are delivering good customer outcomes to all our customers, through data analysis and reporting

Feed into our customer segmentation model and the performance measurement of those segments

Analyse customer behaviours, feedback and transactions and using a variety of data sources in order to develop actionable insights

Extract and model data from various systems to produce metrics and reports

Sharing of recommendations for actions based on analysis and insights and in line with business strategy

Keeps up with new techniques and tooling and external customer data

Skills and Experience:

A passion for the customer and for using data to create and share a clear understanding of what matters to the customer and the actions needed for sustainable business growth

Experience in sourcing data and combining multiple forms to create insights around customer performance to drive our business growth strategy

Demonstrable skills in the following: SQL Server 2012, 2014, 2016, 2017, 2019, T-SQL, SSIS, SSAS, SSRS, DQS, MDS , Power BI

Experience in defining, measuring and reporting customer performance management metrics

Experience working within an Agile environment

Demonstrable experience with Microsoft, Azure and cloud applications and platforms

Ability to produce visual and compelling presentations and articulate complex data and insights in a simple and effective way to a range of stakeholders

Naturally curious with a tenacity and drive to understand our customers and their needs

Collaborative and comfortable working in a new, fast-paced and changing environment

A Financial Services background is desirable but not essential

Company Benefits

A Competitive Salary, Pension Scheme and Life Assurance

Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday

Private Medical Cover and Income Protection, just in case

A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets

Opportunity to progress within your career both in-role and within the company

FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)

A variety of Employee Funded Benefits available to you via our Online Benefits Portal

Plus, several additional purchase options available for you and your loved ones

About Us

We’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly.

How people work, save, and plan for the future is all changing. A new generation of retirees needs a new kind of retirement company. A company who will look for new ways of doing things – and will always put the customer first.

That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. And with you on our team, we’re going to make sure they get it.

We’ve built our sustainability strategy around the United Nations Sustainable Development Goals (SDG) and have selected goals where we believe we can make the most difference. By aligning our activity with these global goals, we can make sure we play our part in addressing the wider issues facing the planet and leave a positive legacy to the world. You can read more about our sustainability strategy .

Diversity, equity and inclusion are priorities for us. Having a diverse, talented workforce with colleagues of different backgrounds, world views and experiences is the right thing to do. It’s also the most effective way to succeed, innovate and better serve our customers now and in the future. We are committed to our targets on gender and ethnicity and run a number of successful mentoring and sponsorship programmes for our colleagues from diverse backgrounds. We have multiple active employee network groups which champion issues including gender, ethnicity, sexual orientation, disability and neurodiversity. You can read more about our DE&I strategy and commitments .

What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly – each other. We look forward to welcoming you to the team soon.

Expected salary

Location

London

Job date

Thu, 01 Feb 2024 00:18:55 GMT

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