Nestlé
Job title:
Customer Logistics Specialist
Company
Nestlé
Job description
Position SnapshotBusiness area: Nestle Nespresso CanadaJob title: Customer Logistics SpecialistLocation: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3;HybridA little bit about usNestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality™ Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.In 2022, Nespresso has achieved B Corp™ certification – joining an international movement of 4,900 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency.Headquartered in Vevey, Switzerland, Nespresso operates in 81 countries and has over 13’000 employees. In 2021, it operated a global retail network of 802 boutiques. For more information, visit the Nespresso corporate website:A day in the life of a Customer Logistics SpecialistThe Customer Logistics Specialist will be responsible to ensure physical distribution order flow and fulfillment including in the effective application of best practices, to maximize customer service levels. This includes tracking orders, identifying risks to successful fulfillment and ensuring product leaves warehouse on time. Support and coordinate the main stakeholders (3rd party logistic, Logistics, Demand Supply Planning,) for operations day to day execution with a mindset for long term continuous improvement.A day in the life:
- Expert knowledge level on all Operational functions
- Develop and maintains collaborative relationship with our customer team in Canada to ensure order flow.
- Lead all chargeback deep dives, root cause and resolutions
- Ensure outstanding service level for the fulfilment business at a minimum “cost to serve”
- Correctly monitoring achievement of the target values for service and cost KPIs
- Solving adequately any occurring logistics issues are managed with the appropriate stakeholders
- Adopting continuous excellence and best practices
- Review Overall Trade order flow process and make recommendations for improvements or modifications to process
- Support the other team members on the customer logistics team in understanding best practices and ensure key customer service levels are obtained
- Develop business order flow for large Business to Business (B2B) orders to ensure similar customer care provided as per trade orders (On-time delivery, order fulfilled in full)
- Support and develop action plans and organize to conclusion delegated projects (i.e. Full Trailor load analysis, Key KPI’s analysis)
- Collaborate with Demand Planning and Sales teams to assist with development of forecast for capsule orders
- Defines, analyses, and evaluates existing business functions and processes and makes recommendations to management on opportunities for process improvements.
Role Requirements
- Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market.
- 3-5 years’ experience in customer service in fast moving consumer or luxury goods
- Understands key business functions i.e. Sales, Marketing, Finance, Supply Chain.
- Strong Analytical skills – Ability to work with numbers: generate reports and statistical data, ability to interpret that data and in turn identify problems, opportunities, trends and develop solutions
- Knowledge of retail landscape in Canada
Benefits
- Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
- Company matched pension plan
- Three weeks of Vacation and six personal days (Personal Paid Holidays)
- Flexible and hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Access to Educational Assistance & Tuition Reimbursement
- Bonus eligibility
- Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
- Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
- Adoption benefits to remove some of the financial barriers associated with adoption
- Free Nespresso Coffee Machines and $100 monthly coffee credit
- Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
What you need to knowWe will be considering applicants as they apply, so please don’t delay in submitting your application.Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.#LI-HybridPosition SnapshotBusiness area: Nestle Nespresso CanadaJob title: Customer Logistics SpecialistLocation: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3;HybridA little bit about usNestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality™ Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.In 2022, Nespresso has achieved B Corp™ certification – joining an international movement of 4,900 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency.Headquartered in Vevey, Switzerland, Nespresso operates in 81 countries and has over 13’000 employees. In 2021, it operated a global retail network of 802 boutiques. For more information, visit the Nespresso corporate website:A day in the life of a Customer Logistics SpecialistThe Customer Logistics Specialist will be responsible to ensure physical distribution order flow and fulfillment including in the effective application of best practices, to maximize customer service levels. This includes tracking orders, identifying risks to successful fulfillment and ensuring product leaves warehouse on time. Support and coordinate the main stakeholders (3rd party logistic, Logistics, Demand Supply Planning,) for operations day to day execution with a mindset for long term continuous improvement.A day in the life:
- Expert knowledge level on all Operational functions
- Develop and maintains collaborative relationship with our customer team in Canada to ensure order flow.
- Lead all chargeback deep dives, root cause and resolutions
- Ensure outstanding service level for the fulfilment business at a minimum “cost to serve”
- Correctly monitoring achievement of the target values for service and cost KPIs
- Solving adequately any occurring logistics issues are managed with the appropriate stakeholders
- Adopting continuous excellence and best practices
- Review Overall Trade order flow process and make recommendations for improvements or modifications to process
- Support the other team members on the customer logistics team in understanding best practices and ensure key customer service levels are obtained
- Develop business order flow for large Business to Business (B2B) orders to ensure similar customer care provided as per trade orders (On-time delivery, order fulfilled in full)
- Support and develop action plans and organize to conclusion delegated projects (i.e. Full Trailor load analysis, Key KPI’s analysis)
- Collaborate with Demand Planning and Sales teams to assist with development of forecast for capsule orders
- Defines, analyses, and evaluates existing business functions and processes and makes recommendations to management on opportunities for process improvements.
Role Requirements
- Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market.
- 3-5 years’ experience in customer service in fast moving consumer or luxury goods
- Understands key business functions i.e. Sales, Marketing, Finance, Supply Chain.
- Strong Analytical skills – Ability to work with numbers: generate reports and statistical data, ability to interpret that data and in turn identify problems, opportunities, trends and develop solutions
- Knowledge of retail landscape in Canada
Benefits
- Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
- Company matched pension plan
- Three weeks of Vacation and six personal days (Personal Paid Holidays)
- Flexible and hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Access to Educational Assistance & Tuition Reimbursement
- Bonus eligibility
- Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
- Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
- Adoption benefits to remove some of the financial barriers associated with adoption
- Free Nespresso Coffee Machines and $100 monthly coffee credit
- Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
What you need to knowWe will be considering applicants as they apply, so please don’t delay in submitting your application.Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.#LI-HybridMontreal, CAMontreal, CA
Expected salary
Location
Montreal, QC
Job date
Wed, 26 Mar 2025 23:09:55 GMT
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