Surrey County Council
Job title:
Customer Relationship Associate
Company
Surrey County Council
Job description
Details
- Reference: SCC/TP/288594/1351
- Positions: 1
- Salary: £29,697 per annum
- Category: Customer Services & Advice
- Contract type: Fixed term
- Working hours: 36 hours per week
- Posted on: 11 July 2024
- Closing date: 28 July 2024
- Directorate: Finance & Corporate Services
- Location: Dakota, 11 De Havilland Drive, Brooklands, Surrey, KT13 0YP
DescriptionThe starting salary for this role is £29,697 per annum, based on working 36-hours per week. This is a fixed term/secondment opportunity for 12 months.We are excited to be hiring a new Customer Relationship Associate to join our fantastic Customer Relationship team. Our team follows a hybrid schedule, working in-office one to two days per week with an additional one day per month for team meetings, and remotely for the rest. During your first 8 weeks you will be expected to attend the office three days a week whilst you train. We provide a laptop to support working from home, using technology for remote collaboration.Rewards and Benefits
- 26 days’ holiday, rising to 28 days after 2 years’ service and 30 days after 5 years’ service
- Option to buy up to 5 days of additional annual leave
- An extensive Employee Assistance Programme (EAP) to support health and wellbeing
- Up to 5 days of carer’s leave per year
- A generous local government salary related pension
- Lifestyle discounts including gym, travel, shopping and many more
- 2 paid volunteering days plus 1 team volunteering day per year
- Learning and development hub where you can access a wealth of resources
About the RoleThe Customer Relationship team provide front-line support for customers and stakeholders, handling a range of queries relating to the Local Government Pension Scheme. The Customer Relationship Associate will adopt the Surrey Pension team culture of strong standards and accountability in order to responsibly deliver a first-class customer experience.This role will contribute to the success of the Surrey Pension team. Operating with a limited degree of professional independence and autonomy, the role will predominantly undertake operational work with specific responsibility for being the primary point of contact for customers and stakeholders and supporting the Customer Relationship Team Manager.This includes:
- Providing a high level of customer service at all times
- Responding to high volumes of enquiries within the specified KPIs/SLAs
- Providing accurate information obtained from specialist IT systems or by referring defined complex enquiries to transactional or specialist second line support
- Maintaining information systems to ensure consistency and integrity of data
- Contributing to and recommending changes and improvements to develop the level of service provided by the team
This role provides an excellent opportunity to gain further knowledge and experience within the service.Shortlisting CriteriaTo be considered for shortlisting for this position, your application will clearly evidence the following:
- Minimum 5 GCSEs at Grade C or above, or equivalent, or able to evidence ability at an equivalent level
- Good written and oral communication skills with the ability to build sound relationships with customers
- Good administrative/organisational and analytical skills
- Ability to prioritise and plan own workload in the context of conflicting priorities and work on own initiative
- Competent in a range of IT tools
Contact UsPlease contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.For an informal discussion please contact Beth Evans by e-mail at .The job advert closes at 23:59 on 28/07/2024 with interviews taking place week commencing 05//08/2024.We look forward to receiving your application, please click on the apply online button below to submit.Our ValuesOur values are as important as our abilities and shape who we are as an organisation. Discover more about .Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook also attached provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.Our CommitmentSurrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:
- The candidate has evidenced the minimum criteria for the role through their application
- The candidate has chosen to share that they have a disability on the application form
Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.Files to download
- Reviewed: 19 Jul 2024
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- ID: 187280
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Expected salary
£29697 per year
Location
Brooklands, Dumfries and Galloway – Surrey
Job date
Sat, 20 Jul 2024 07:50:38 GMT
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