Royal Museums Greenwich
Job title:
Customer Relationship Management Officer
Company
Royal Museums Greenwich
Job description
Royal Museums Greenwich is an award-winning national museum with international reach and local responsibilities, which sits at the heart of ‘Maritime Greenwich’ UNESCO World Heritage Site. Royal Museums Greenwich comprises of four diverse historical sites, including the National Maritime Museum, the Royal Observatory Greenwich, Cutty Sark, and the Queen’s House, with supporting operations at the Prince Philip Maritime Collections Centre in Kidbrooke, the Brass Foundry in Woolwich, and administrative offices in Greenwich. We are a place to explore the sea, space, art and history, and our strategy ‘Charting Our Course’ puts people at the core of its success.
The Customer Relationship Management Officer will work with all data-generating teams to transform data capture and lead an ongoing programme of data management to ensure quality, security and usability of data. They will champion the use of, and access to, data to inform decision making across Royal Museums Greenwich, as well as supporting users of the system to perform ongoing data analysis, including modelling, dashboard reporting and monitoring of KPIs.
Further key responsibilities include working alongside the CRM Lead to implement approved system enhancements and ensure compliance with data regulations including GDPR, while devising training in the effective use of the CRM system with ongoing support for all teams and developing and maintaining training manuals and business process records.
The successful candidate will have proven experience of working with Dynamics CRM and knowledge of customer data measurement techniques eg. ROI, CLV, incremental measures, A/B testing. Experience working with a range of stakeholders to understand business needs and provide practical solutions, and the ability to translate CRM functions into meaningful actions and approaches to achieve business goals for a variety of teams are essential for this role.The postholder will also have experience of using data to inform business process, the ability to identify opportunities for development of business process change through technology, and experience working with suppliers to agree requirements and manage delivery of outputs.
This is a full time, permanent role in Band 5 – Middle Management and Professional Specialists. Core hours of work will be 36 per week, working 5 days between the hours of 9am-5pm, although due to the nature of the work, some flexibility may be required. Flexible/hybrid working options are available, although the postholder must be available to work predominantly on site.
We offer a culture encouraging inclusion and diversity, pension, 25 days annual leave (rising to 30 days after 1 year), training and development and an environment with flexible working options, plus many more benefits.
Diversity and inclusion are integral to our work at Royal Museums Greenwich, as we are a museum for everyone. We want to foster a spirit of inclusion, collaborative working, innovation, and valuing people as individuals whose lives have been shaped by different experiences. Therefore, we welcome applications from everyone.
We actively work with Disability Confident scheme and ask that you let us know if there are any reasonable adjustments you need or things you would like us to know during the interview process, which may include being provided the interview questions in advance, requiring a step free interview space, that you are eye-contact avoidant, or having the interview questions in a written format or additional time in timed tests, interviews or other assessment activities.
Museum Website:
Expected salary
£35885 per year
Location
South East London
Job date
Sat, 02 Mar 2024 04:35:10 GMT
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