Oxfordshire County Council
Job title:
Customer Service Adviser OCC616351
Company
Oxfordshire County Council
Job description
Job detailsSalary range: £23,114 – £23,500 per annum (actual salary £2,498.64 – £ 2,540.40 per annum)Work location: Didcot Library, DidcotHours per week: 4Week 1 – 9am – 1pm
Week 2 – 12:30pm – 4:30pm
Week 3 – 9am – 1pm
Week 4 – 9am – 1pmContract type: PermanentVetting requirements: This role is subject to an Enhanced Criminal Records checkClosing date: Sunday 2nd June 2024Interview date: Wednesday 19th June 2024About usOur libraries are about so much more than books – they’re places where culture is created and happens every day. You could be part of these vibrant community hubs, welcoming everyone to explore, read, learn, meet, connect, collaborate, share, adventure and be inspired!You’ll be working for our thriving Oxfordshire Library Service which has 44 libraries across the county and over 2,400,000 visitors to our libraries every year.About the roleDidcot is a vibrant Community Library. Customer Service Advisers are the first point of contact with library customers and library partners. The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience.A Saturday Customer Service Adviser is crucial to the running of the library and will spend most of their time public-facing. As well as helping customers find and use resources, this role is also detail oriented and involves performing administrative and clerical duties and organising library material and information.About youWe are looking for a confident, enthusiastic and committed individual who enjoys working with people in a demanding but exciting customer service role where no two days are the same!Rewards and benefits
- Culture of flexible working
- Technology to support agile working where role permits
- Up to 24 day’s holiday p.a. plus bank holidays
- Option to ‘buy’ additional holiday
- Employee Assistance Programme including access to health and wellbeing support
- Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
- Enhanced family friendly policies
- Local and national discounts for shopping and travel
- Great learning and development opportunities to support your ongoing development.
Would you like to know more?For an informal discussion about the role please contact – Sue Andrew, Manager, Didcot Library 07912 476610 or Nikki Hargreaves, Assistant Library Manager, Didcot 07928 655573Application ProcedureTo apply, please complete an online application form by clicking either of the Apply Now buttons at the top and bottom of this advert. This includes a section asking you to explain how you meet the selection criteria, as specified in the job posting. You may attach a cover letter and/or CV to your application form, however it is not mandatory.If you encounter any issues with the maximum character count on your application form, please use , which may be taking it over the limit.If you experience any technical difficulties whilst completing the application form, please contact the Recruitment Team using .If you require the application form in an alternative format as part of a reasonable adjustment at this stage of the recruitment process, please contact the Recruitment Team using .Our commitment to:
Equality, Diversity and InclusionAt Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.Our commitment to:
Guaranteed Interview SchemesAs a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.Our commitment to:
SafeguardingOxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.Our commitment to:
Flexible WorkingWe are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.Follow us on Social MediaStay up-to-date with the latest news and featured jobs from Oxfordshire County Council by following us on , , and .
Expected salary
£23114 – 23500 per year
Location
Didcot, Oxfordshire
Job date
Thu, 09 May 2024 05:49:44 GMT
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