BMW Group Retail
Job title:
Customer Service Advisor
Company
BMW Group Retail
Job description
Douglas Park Edinburgh is looking for a Customer Service Advisor.Your roleYou will work within our friendly team supporting our branch and its customers through the various administration services we provide for our manufacturers.This is a fantastic opportunity in Park’s Motor Group. We can offer genuine scope for development and progression from a Service Advisor position and beyond.If you have the desire to learn and the drive to become a member of our team then we want to hear from you.The OTE would be a basic of £28k with OTE of £36K and the hours would be M-F 8am-5.30PM and every 3rd Saturday morning 8-12.30pm.What you will do:
- Help contribute towards the team’s daily workload
- Process invoices, paperwork, and customer details
- Liaise directly with customers providing a second to none level of service
- Maintain, create and change in our databases
- Be able to, maintain a high consistent quality of work
- Communicate in a confidential, professional, and appropriate manner
- Continually develop your personal skills and knowledge
Your profile
- Previous work with a manufacturer (mandatory)
- The ability to confidently use Microsoft Office, Excel, and Word as well as email packages
- Have an eye for attention to detail
- Be a strong confident communicator
- Have a polite and warm telephone manner
- Good numeracy skills
- Be adaptable to varying tasks
- Have a desire and willingness to learn
Rewards
- Access to the Company Pension Scheme
- Colleague Introductory Scheme
- Industry leading discounts on purchases on new and used cars
- Death in service benefit
- Discounted Servicing
- Subsidised car purchase scheme
- Employee Assistance Programme
- 24/7 remote GP
- Medical second opinions
- Unlimited mental health support
- Physiotherapy help and advice
- Savings and discounts on shopping
- Financial and legal support
- Wellbeing assistance
Expected salary
£28000 per year
Location
Edinburgh
Job date
Sat, 01 Mar 2025 08:22:15 GMT
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