Borough of Broxbourne
Job title:
Customer Service Advisor
Company
Borough of Broxbourne
Job description
Customer Service Advisor (Ref No: CSA)Full time: 37 hours per week or;Part time: 20 hours per week (2 positions)£15,059.20 p.a. (FTE £27,859.52 pa)We are looking to recruit a part-time Customer Service Assistant, with a strong customer service background to deliver a positive customer experience for those who engage with the Council.You will support the Council’s reception and Contact Centre. You will have an interest in developing an all-round knowledge of the Council and its services, whilst aiming to resolve all enquiries at the first point of contact. You will actively promote Broxbourne Council’s digital first message and assist customers to self-serve wherever possible.The successful candidate will typically work office hours Monday-Friday between 8:30a.m. and 5:30p.m. with a flexible working approach combining office and home working. The service covers a reception desk that is open Monday to Friday between 9a.m. and 5p.m. staff are expected to cover a minimum of two shifts per week on reception.When in the office, you will be based at Bishops’ College in Cheshunt. The successful candidates will be expected to work from Bishops’ College during the first six months.Candidates must have GCSE qualifications in Maths and English or equivalent, have excellent communication skills, be computer literate, and feel confident using multiple data sources to fact find and offer resolution. The ability to converse at ease with members of the public, in multiple settings and provide advice in fluent English is essential in the role.The ability to converse at ease with members of the public and provide advice in fluent English is essential in this post.We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER).The values and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined up way, showing respect at all times and looking at innovation and forward thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.Broxbourne Council is an Equal Opportunities employer.Details and application forms for all job vacancies are listed on the Council’s website.Details and application forms for all job vacancies are listed on the Council’s website.Application forms must be submitted online by 30 March 2025 quoting the above reference.Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.Telephone: 01992 785509, Email:Website: www.broxbourne.gov.uk
Expected salary
£27859.52 per year
Location
Cheshunt, Hertfordshire
Job date
Sun, 23 Mar 2025 05:38:15 GMT
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