Resource Management Solutions
Job title:
Customer Service and Technical Liaison
Company
Resource Management Solutions
Job description
RMS is collaborating with a prestigious automotive client, and we are seeking a Customer Service Advisor to join our dedicated team. Our client is renowned for their comprehensive vehicle services, including storage, inspection, maintenance, dispatch, and transportationJob Details:
- Location: Killingholme
- Position: Customer Service and Technical Advisor
- Type: Permanent
- Working Hours: 37.5hours per week. Monday-Friday. Day Shift (Working between 8am-6pm)
- Salary: £15.38ph Overtime after 37.5hours per week paid at an Increased rate of 20%
About the Role?Working under the Operations Manager, you will be required to provide customer service to Customers by responding to enquiries and resolving concerns in a professional and prompt manner.Key responsibilities of the Role:
- Serve as the primary contact for customer inquiries and complaints, ensuring detailed documentation and professional, timely responses.
- Work with the Deputy General Manager to prioritise and resolve customer issues effectively, fostering positive relationships.
- Investigate complaints, identify root causes, and collaborate on solutions to prevent recurrence.
- Coordinate with internal teams to meet customer needs efficiently and maintain accurate records of interactions and resolutions.
- Monitor feedback to identify service improvement opportunities and ensure compliance with company policies.
- Analyse complaint data regularly to track trends and inform service enhancements.
- Support the Technical Workshop with planning, labour management, and timely completion of vehicle work.
- Create and manage accurate job cards for technical tasks, liaise with customers on requirements, and handle service requests.
- Organise vehicle deliveries to specified locations and process damage claims with comprehensive documentation.
- Participate in training to improve service skills and uphold operational standards.
About you?
- Minimum of five years’ administrative experience, with proven customer service expertise, ideally in logistics or the automotive sector.
- Familiarity with technical workshop environments or similar settings.
- Excellent verbal and written communication skills, with strong problem-solving abilities and keen attention to detail.
- Proficient in Microsoft Office and CRM software, with the ability to adapt to fast-paced, multitasking environments.
- Self-motivated, capable of working independently, and committed to company values and policies.
If this sounds like position for you, please apply below or email across a CV directly to Charlotte Hodgson –RMS is an equal opportunities employer, if you have not been contacted within 7 days following your application, please accept this as you have not been successful on this occasion.
Expected salary
£30000 per year
Location
North Killingholme, Lincolnshire
Job date
Thu, 13 Feb 2025 08:27:22 GMT
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