Customer Service Apprentice

Job title:

Customer Service Apprentice

Company

Haymarket Media Group

Job description

Job Description:OverviewTwickenham Hybrid working £19,000 per annumWe are now looking for a Customer Service Apprentice to join our Automotive team. You will work across our commercial and marketing teams to provide excellent customer service both internally and externally.As part of this role you will complete a Customer Service Apprenticeship (Level 3) which will be run by HOET. More information can be found . This course is fully funded.You will support our sales teams in managing some of the biggest spending clients in the UK and work closely with the Campaign Management team to ensure campaigns reach their full potential in both revenue and performance. You will support customers with their subscriptions and ensure every customer receives outstanding service.
ResponsibilitiesKey Responsibilities

• Act as the main point of contact for booking and invoice related queries, from external customers to internal parties
• Liaise with internal departments across Haymarket
• Build strong external relationships with our advertisers, dealers and suppliers to ensure we achieve our business objectives.
• Manage administration for the sales team, with daily maintenance of reporting including but not restricted to; updating sales ledgers and creating New Business and Review presentations
• Booking travel and accommodation for internal employees
• Creating and maintaining accounts for clients
• Managing the administration of our internal systems
• Update and maintain magazine press flatplans
• Provide customer service for our magazine and business subscribers

Personal Specification

• Excellent organisation and communication skills, both written and verbal
• Confident working in a fast paced, changing environment
• Comfortable prioritising, multitasking and working to strict deadlines
• A proactive team player with the ability to work independently
• Proficient at data entry with good attention to detail
• Numerate and IT literate, comfortable working with data and spreadsheets

Required qualificationsEnglish and Maths GCSE at a grade 4(/C) and above
Skills / Experience / Knowledge / Minimum CriteriaWe are a Disability Confident employer and offer guaranteed interviews to all disabled applicants who meet the above minimum criteria.To be considered as part of this initiative, please ensure you indicate if you have a disability when applying for the post.Why work with us?Haymarket Media Group values its people and strives to shape a better future with remarkable content. From paid content and subscription services; to integrated advertising and content marketing packages. We deliver market-leading branded experiences that inspire great decisions. From data and digital information solutions to live events, awards and professional education services.Our benefits include:25 days holiday per year excluding bank holidays (increasing 1 day per year of service up to 30 days)Work from anywhere in the world for up to 3 weeks of the year with our ‘Work from Anywhere’ daysFlexible working hoursGenerous contributory pension schemeHealth Cash Plans: With our health cash plans, you can access a range of healthcare benefits, including coverage for medical expenses, dental care, optical services, and moreMore about working for HaymarketPutting social and environmental responsibility at the forefront of our business we have aligned our current sustainability goals with the United Nations Sustainable Development Goals. As we serve our audiences, clients and communities, we are committed to driving the meaningful change necessary to build a better world. The principles of diversity, inclusion, respect, responsibility and sustainability are at the heart of our business.We want to support our people to balance their personal and professional lives and we believe our range of benefits encourages this. Nothing beats face-time with our colleagues to promote creativity and collaboration, we’ve therefore adopted a blended working model where full time employees can expect to spend 3 days of their week in the office and the other 2 working at a location of their choice.Haymarket is proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.If you need any reasonable adjustments to enable you to fully participate in the recruitment process, please contact us at [email protected].Come and join us and see for yourself how Haymarket is a rewarding and exciting place to work.

Expected salary

£19000 per year

Location

London

Job date

Wed, 24 Jul 2024 02:43:18 GMT

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