Fairstone
Job title:
Customer Service Representative
Company
Fairstone
Job description
WHO WE ARE:Eden Park Inc. (“EdenPark”) is a dynamic automobile finance subsidiary of Fairstone Bank. Come join Fairstone Financial as a customer service representative. Be part of Canada’s leading provider of responsible lending solutions to serve Canadians.At Fairstone we invest in our teams. We offer a broad training program where you will be supported with professional development and encouraged to further build an exciting career with us!WHAT WE OFFER?Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.Wellness: Tailored well-being solutions available 24/7.Time Off: Minimum 15 paid vacations, 6 wellness days, with federal holidays.Community Support: Paid Volunteer Day to give back to your community.Retirement Planning: Employee and employer contribution pension plan, plus the Fairstone Retirement Savings PlanEducation: Tuition reimbursement program covering expenses up to $3,000 per year.Development: Access to Fairstone Academy for comprehensive training and skill development.Discounts: Exclusive access to discounted products and services, including car insurance, hotels, attractions, movies, gym memberships, and more.A regular day for you will include:
- Providing exceptional and professional service on every interaction and building rapport with our customers
- Receiving and placing customer service calls regarding any product/billing issues, service questions and general client inquiries
- Resolving problems by clarifying the customer’s challenge and offering the best solution for EdenPark and our customers.
- Assisting customers in making changes to their payment arrangements, banking information and insurance records
- Friendly and helpful onboarding calls with new customers
- Responding to customer emails promptly in accordance with our core values
Must haves!
- You possess excellent verbal and written communication skills in English
- You thrive in a fast-paced, ever-changing environment.
- You have amazing conflict resolution skills and the ability to make decisions independently.
- You remain calm while solving issues and have the patience to deescalate difficult situations.
- You are tech savvy and know your way through Microsoft Office Suite and Outlook
Extra- awesome to have:
- Previous experience in a call center, automotive related business, or financial services organization
- Post-secondary education
WE ARE PROUD TO BE: Montreal’s Top Employers 2024 by Canada’s Top 100 Employers!WE ARE PROUD TO BE: Montreal’s Top Employers 2024 by Canada’s Top 100 Employers!Learn more:Follow us on LinkedIn:If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.Time Type: Full timeJob Type: Permanent
Expected salary
Location
Canada
Job date
Sun, 24 Nov 2024 08:28:12 GMT
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