Education Development Trust
Job title:
Customer Service Representative
Company
Education Development Trust
Job description
Are you ready to help make a difference to the lives of young children affected by the Covid pandemic?The organisationEducation Development Trust’s vision is a world in which all lives are transformed through excellent education. To help us achieve this vision, we are delivering a very exciting and important programme on behalf of the Department for Education to make a real difference to the lives of young children.The Early Years Professional Development ProgrammeEducation Development Trust has already successfully delivered two Early Years Professional Development programmes. We are now in a third phase of delivery. Our focus in this programme is to deliver high quality professional development to practitioners working in the Early Years sector in England. The programme is part of the government’s Early Years Education Recovery package and is designed to help address the impact of the pandemic on the youngest and most disadvantaged children. The programme offers high quality, evidence based professional development for up to 10,000 Early Years Practitioners.The programme is already being accessed by 10,000 Early Years Practitioners and we have received excellent feedback from practitioners who have benefitted from the programme to date on the significant impact that the programme has had on their own practice and the development of the children they support.The role of Early Years Practitioner Contact AgentWe are seeking a Customer Service Representative to work as an Early Years Practitioner (EYP) Contact Agent and be part of our Engagement and Retention Team. The EYP Contact Agents provide frontline support to Early Years Settings and Practitioners engaging with our professional development programme. Contact Agents provide high quality support to the Early Years Practitioners (EYPs) and to support them with their learning journey and respond to ongoing programme queries that they may have throughout the life of the programme.You will have:
- Experience of delivering excellent customer service
- Experience of working in a fast-paced setting
- Experience of working on multiple projects and tasks
- Evidence of having operated in a pressurised environment
- The ability to deal with all types of queries over the phone, by email, or by using Live-Chat
- Excellent customer service skills
- Effective organisational and administrative skills
- Strong written and verbal communication skills
- Ability to prioritise workload and work to deadlines
- Excellent IT skills
If you think that you this role is for you, and you would like to find out more about this exciting programme, please find further information on our website-A full list of job objectives and requirements can be found in the Job description on our website.Deadline for applications: Sunday 23 June 2024.Interviews: Will take place week commencing 1 July.How to apply: To be considered for this vacancy, applicants are required to complete and submit a fully completed application form through our website.Salary & BenefitsSalary: £20,305 per annum FTEBenefits include:
- 30 days holiday plus bank holidays (pro rota)
- Matched Pension Scheme
- Life Assurance
- Discounted gym memberships
- Health care cash plan
- Retail discounts
- Cycle to work scheme.
- Wellbeing App
At EDT we pride ourselves on creating an environment that supports a healthy work life balance for all our staff. We provide policies that encourage flexible working around individual needs. We offer a range of benefits including a generous holiday allowance, pension scheme and additional voluntary money saving benefits.Education Development Trust is committed to safeguarding and promoting the welfare of children and adults whom we work with and come into contact with around the world. All applicants are subject to thorough screening and successful candidates are subject to the relevant level of criminal record checks with national police authorities or the UK’s Disclosure and Barring Service (DBS). This will be at minimum a basic DBS check.At Education Development Trust, we strive to create a workplace where everyone feels valued, can be themselves and knows they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We’re committed to building a strong, diverse workforce and making Education Development Trust an inclusive place to work. If you have specific requirements or adjustments, please let us know if there is anything we can do to support your application. We are proud to be a member of the Disability Confident employer scheme.IND1Notes/Brief for Recruitment Team:About the organisationEducation Development Trust is an education charity that exists to transform lives by improving education around the world. We work collaboratively with national and local governments, schools and other partners to design and deliver sustainable solutions to improve education.Please to see our Annual Impact Review for 2022/2023, which highlights the ways in which our work has impacted lives around the world – and the progress we have made since 2021/2022.
Expected salary
£20305 per year
Location
England
Job date
Sat, 15 Jun 2024 07:44:42 GMT
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