Customer Service Representative

Job title:

Customer Service Representative

Company

Just

Job description

At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail.

Customer Service Representative

Reigate – Hybrid (40% office, the remainder at home)

Full time – 35 hours

As a Customer Services Representative you will act as a first point of contact for our UK Retail and Life Time Mortgage customers and it will be your job to deliver a distinctly Just customer experience.

The majority of our calls will be inbound so you will be providing excellent customer service to either existing or newly onboarded customers or partners, who are looking for either updates or have questions on their policies

You will be positive and helpful, and make doing business with us easy, efficient and pleasurable, whilst always considering how to achieve the best customer outcome.

Shift Pattern – weekly rotational pattern

Monday – Friday

08:30 – 16:30

9:00 – 17:00

09:30 -17:30

Key Accountabilities

Answer call queries from our customers across our product range

Make calls to third parties (e.g. ceding schemes, solicitors, intermediaries and GP surgeries) to ensure customers are in receipt of their income or mortgage funds within a reasonable time period

Produce quotes and/or re-quotes over the telephone

Perform relevant administrative tasks according to procedure, data entry standards and industry regulation

Liaise between departments to ensure all queries are dealt with efficiently and result in the best customer experience

Liaise with internal & external customers and third parties to ensure relationships are developed and maintained

About You

The experience, skills, and knowledge we are looking for:

Previous experience within an administrative or telephony function

Educated to GCSE level (or equivalent), including passes in English and Maths (at grade C or above)

Able to explain complex information in plain, simple English and adapt your language for different audiences when required

Passionate about delivering great customer service and `go the extra mile’ to ensure customer satisfaction

Experienced in using Microsoft Office (Outlook, Word, Excel)

Company Benefits

A Competitive Salary, Pension Scheme and Life Assurance

Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday

Private Medical Cover and Income Protection, just in case

A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets

Opportunity to progress within your career both in-role and within the company

FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)

A variety of Employee Funded Benefits available to you via our Online Benefits Portal

Plus, several additional purchase options available for you and your loved ones

Who are Just?

We’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. With the defined benefit buy in / buy out space growing each year, Just continues to annually grow its business by over £2bn of assets.

We are a purpose driven company with compelling and credible goals. Quite simply, we help people achieve a better later life. We achieve this by providing competitive and innovative products, services, financial advice and guidance to help our customers achieve security, certainty and provide them with peace of mind in retirement.

That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement.

About Us

We’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly.

How people work, save, and plan for the future is all changing. A new generation of retirees needs a new kind of retirement company. A company who will look for new ways of doing things – and will always put the customer first.

That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. And with you on our team, we’re going to make sure they get it.

We’ve built our sustainability strategy around the United Nations Sustainable Development Goals (SDG) and have selected goals where we believe we can make the most difference. By aligning our activity with these global goals, we can make sure we play our part in addressing the wider issues facing the planet and leave a positive legacy to the world. You can read more about our sustainability strategy .

Diversity, equity and inclusion are priorities for us. Having a diverse, talented workforce with colleagues of different backgrounds, world views and experiences is the right thing to do. It’s also the most effective way to succeed, innovate and better serve our customers now and in the future. We are committed to our targets on gender and ethnicity and run a number of successful mentoring and sponsorship programmes for our colleagues from diverse backgrounds. We have multiple active employee network groups which champion issues including gender, ethnicity, sexual orientation, disability and neurodiversity. You can read more about our DE&I strategy and commitments .

What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly – each other. We look forward to welcoming you to the team soon.

Expected salary

Location

Reigate, Surrey

Job date

Fri, 16 Feb 2024 05:14:03 GMT

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