Just
Job title:
Customer Service Representative / Executive
Company
Just
Job description
At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail.Customer Service Representative / ExecutiveReigate – Hybrid (2 days min in office, the remainder at home)Full time – 35 hoursAre you looking for a new and exciting career?We are looking for a Customer Services Representative to join our customer contact team. Our representatives act as a first point of contact for our UK Retail and Life Time Mortgage customers and we want our customers to get what they need with minimal effort whilst feeling cared for. Our team deliver this distinctly Just customer experience and help our customers achieve great outcomes whenever they call us.This is a full time, permanent position at 35 hours a week, Monday to Friday with very sociable shift patterns, running from 8:30 to 16:30, 09:00 – 17:00 and 09:30 – 17:30. Your initial training will be office based but once you are confident the role is hybrid with at least 2 days a week spent in the office.Location: Reigate, Hybrid, office and homeMore About what you will be doing.As a Customer Service Representative you will be part of a supportive team answering inbound telephone calls from customers and advisors across all our product range and at all points of a customer journey, so there is a wide variety of enquiries and each customer may have different or additional. Needs that we need to cater for, during your working day you will:Answer queries from our customers across our product range and use our customer centric approach to call taking to provide great outcomes.Make calls to third parties (e.g. ceding schemes, solicitors, intermediaries and GP surgeries) to ensure customers are in receipt of their income or mortgage funds within a reasonable time period.Produce quotes and/or re-quotes over the telephone.Perform relevant administrative tasks according to procedure, data entry standards and industry regulation.Liaise between departments to ensure all queries are answered accurately and result in the best customer experience.Liaise with internal & external customers and third parties to ensure relationships are developed and maintained.What do we look for?To be successful in this role, we look for people who are customer orientated and have their best interest at the heart, as well as the following.Previous experience within an administrative or telephony functionEducated to GCSE level (or equivalent), including passes in English and Maths (at grade C or above)Able to explain complex information in plain, simple English and adapt your language for different audiences when required.Passionate about delivering great customer service and a willingness to go the extra mile to ensure customer satisfaction.Experienced in using Microsoft Office (Outlook, Word, Excel)What can we offer you?A Competitive Salary, Pension Scheme and Life AssuranceA generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets.Opportunity to progress your career in-role with salary increases aligned to growth in skills and knowledge.Opportunity to grow you career within Just providing a great foundation to build your career onLearning and Development opportunities – including access to LinkedIn Learning.25 Days Annual Leave plus an Additional Day on us for your BirthdayPrivate Medical Cover and Income Protection, just in caseFREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)A variety of Employee Funded Benefits available to you via our Online Benefits PortalPlus, several additional purchase options available for you and your loved onesWho are Just?We’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. With the defined benefit buy in / buy out space growing each year, Just continues to annually grow its business by over £2bn of assets.We are a purpose driven company with compelling and credible goals. Quite simply, we help people achieve a better later life. We achieve this by providing competitive and innovative products, services, financial advice and guidance to help our customers achieve security, certainty and provide them with peace of mind in retirement.That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement.About UsWe’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly.How people work, save, and plan for the future is all changing. A new generation of retirees needs a new kind of retirement company. A company who will look for new ways of doing things – and will always put the customer first.That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. And with you on our team, we’re going to make sure they get it.We’ve built our sustainability strategy around the United Nations Sustainable Development Goals (SDG) and have selected goals where we believe we can make the most difference. By aligning our activity with these global goals, we can make sure we play our part in addressing the wider issues facing the planet and leave a positive legacy to the world. You can read more about our sustainability strategy .Diversity, equity and inclusion are priorities for us. Having a diverse, talented workforce with colleagues of different backgrounds, world views and experiences is the right thing to do. It’s also the most effective way to succeed, innovate and better serve our customers now and in the future. We are committed to our targets on gender and ethnicity and run a number of successful mentoring and sponsorship programmes for our colleagues from diverse backgrounds. We have multiple active employee network groups which champion issues including gender, ethnicity, sexual orientation, disability and neurodiversity. You can read more about our DE&I strategy and commitments .What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly – each other. We look forward to welcoming you to the team soon.
Expected salary
Location
Reigate, Surrey
Job date
Fri, 16 Feb 2024 06:10:34 GMT
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