Twenty Nine Consultantcy Ltd
Job title:
Customer Service Representatives
Company
Twenty Nine Consultantcy Ltd
Job description
T9-Specialist, a dynamic marketing and events firm based in Manchester, is looking for a dedicated Customer Service Representative to join our expanding team. This is a hands-on role where you’ll be interacting with customers at promotional events, ensuring a positive experience while driving sales for our non-profit clients. If you thrive in fast-paced environments and enjoy engaging with people, this role will offer the opportunity to grow and succeed in a sales-focused setting.Responsibilities:
- Engage with customers at events, roadshows, and promotional activities, delivering excellent customer service and providing helpful product information.
- Promote and explain our clients’ services and campaigns, encouraging participation and securing sales or donations.
- Address customer questions and concerns in a professional and timely manner, ensuring high levels of customer satisfaction.
- Support event setup, making sure promotional materials are displayed effectively, and the event space is welcoming and organised.
- Collaborate with the sales team to implement strategies that increase customer engagement and contribute to achieving sales targets.
- Maintain accurate records of customer interactions and sales, providing feedback on the success of promotional events and areas for improvement.
- Stay updated on clients’ products, services, and campaigns to confidently communicate information to potential customers.
- Work closely with the sales team to share insights, customer feedback, and help refine our approach to better meet customer needs.
Requirements:
- Full and unrestricted right to work in the UK. We cannot consider Tier 4 or PSW visas, unfortunately.
- Must not have applied to any of our openings in the past 30 days.
- Must be able to work full-time, including weekends and evenings based on event schedules.
- Previous experience in customer service, retail, or sales is preferred but not essential—training will be provided.
- Excellent communication skills and the ability to build rapport with customers quickly.
- A positive attitude with a strong focus on customer satisfaction and delivering value in every interaction.
- A team player who can also work independently and proactively manage time effectively during events.
- Strong organisational skills, particularly in managing event setups and tracking sales performance.
Benefits:
- Competitive base salary with the potential for commission and performance-based bonuses.
- Full training provided to help you excel in customer service and sales.
- Opportunities for rapid career progression as you develop within the role.
- A fun, supportive team environment with regular social events and team-building activities.
- Flexible working arrangements to accommodate event schedules and personal commitments.
- The chance to work with non-profit clients, gaining experience in a rewarding and meaningful sector.
Expected salary
£25 per hour
Location
Manchester
Job date
Tue, 08 Oct 2024 06:27:50 GMT
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