AB Recruitment
Job title:
Customer Servicer Officer
Company
AB Recruitment
Job description
SALARY: £25,000 + 12.5% BONUSJOB TYPE: PERMANENT – FULL TIMEPurpose of the positionThe role will primarily be the process of small works from the reception of the order to the invoicing in a timely and efficient manner.Primary responsibilities
- Processes small works orders including spare parts purchases
- Responsible for taking and arranging call outs and sending any parts required for repairs.
- Process warranty claims
- Backlog follow-up: controls and processes manually review orders for status
- Generate customer invoices
- Ensures the update & accuracy of data in CIMSA (customer, sites, contacts…)
- Manages stock movements in coordination with logistics and despatch
- Answers to customers’ enquiries regarding processing sales orders (phone/e-mail)
Secondary Responsibilities
- Filing
- Assist in answering the telephone for whole company
- Cover holidays for other members of the team
- Additional tasks as required in line with department/company strategic goals
Key performance IndicatorsMeet Department annual operational targetsMaintain Customer ServiceReports to Customer Service and Logistics ManagerEducation & background required
- Minimum GCSE in Maths and English or equivalent
- Essential – Computer literate – Microsoft office – word/excel
- Useful – ERP environment (LN, CIMSA or equivalent)
- Essential (minimum 2 years) – customer service
- Useful – knowledge of accounting invoicing/sales administration
- Numerate and attention to detail
- Good communication skills
- Data entry in external customer database
- Experience in customer service, sales administration and order processing role in similar
Expected salary
£25000 per year
Location
South Cerney, Gloucestershire
Job date
Thu, 23 Jan 2025 08:26:28 GMT
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