Thirteen Housing Group
Job title:
Customer Success Co-ordinator
Company
Thirteen Housing Group
Job description
Join us as a Customer Success Co-ordinator at Thirteen Group!Role Overview:Thirteen Group is on the lookout for a Customer Success Co-ordinator to join our Experience team at Hudson Quay on a full time, permanent basis. You’ll manage a portfolio of work to strengthen customer retention, increase first point of contact resolution, reduce failure and create fans of Thirteen.Thirteen Benefits:
- Salary – £32,741 per annum
- Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health – save money on common health expenses and get access to health and wellbeing support services.
- T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave.
Key Responsibilities:You’ll help us by:
- Working to understand our customer journeys, the excellent parts and those areas that need some work.
- Developing and maintaining relationships with key customer contacts to build a working understanding of pain points, finding solutions and maximising success.
- Engaging with our Touchpoint and Experience Managers to develop action plans to mitigate any potential risk of churn and repeats
- Liaising with other teams to find solutions to a variety of customer needs with focuses on customer satisfaction, reducing costs and increasing growth
- Working to identify opportunities of growth and nurture customers into fans of Thirteen
About You:
- You’ll love working with our customers and colleagues to understand and continuously align to our business goals and to optimise the value they are getting out of Thirteen.
- Previous experience in a customer success or customer services environment.
- Exceptional presentation, written, and verbal communication skills.
- Naturally inquisitive and wanting to understand the root cause of any problem.
- Experienced user of Microsoft Office suite or similar software package, especially as an advanced user of Excel and other analysis/automation techniques.
- Full UK driving licence and access to a vehicle during working hours.
Why Thirteen Group?We’re more than just a housing association – we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.– Join a team that’s local at heart but welcomes talent from everywhere.– Be part of an organisation that values diversity and inclusivity.– Be a part of a company that offers tailored support services, going beyond just housing solutions.Interested?For more details, please refer to the attached documents.If you’d like to talk more about the role, please contact Bobby Usher, Experience Manager. Bobby can be contacted on 07884 547451 for an informal discussion.NO RECRUITMENT AGENCIES, please.Are You Ready for a Rewarding Challenge?Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.
Expected salary
£32741 per year
Location
Middlesbrough, North Yorkshire
Job date
Sat, 26 Oct 2024 07:27:38 GMT
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