Royal Botanic Gardens, Kew
Job title:
Customer Support Assistant
Company
Royal Botanic Gardens, Kew
Job description
Customer care is a vital component for the success of RBG Kew. We have a variety of audiences, including day visitors, event ticket holders and a pool of over 100,000 members – customer service is central to Kew’s values and ambitions.Reporting to the Customer Care Team Leader, the Customer Support Assistant is a key role ensuring the provision of world class customer service to members and visitors through a variety of touchpoints. This is mainly an office-based position dealing with telephone and e-mail enquiries, but also including time in a front of house position in face-to-face interactions with visitors. This role is vital in helping us to maintain a positive long-term relationship with all audiences, and especially returning visitors or Kew members. The Customer Support Assistant will also support the with some business administrative tasks in the back office.Hours of workAnnualisedNumber of vacancies2Contract TypeFixed Term (FTA)Contract end date1 year from start dateSalary£26,100 – £28,543 per annum, depending on skills and experienceDirectorateMarketing & Commercial EnterpriseLocationKew Gardens, Richmond, HybridClosing Date30/06/2024Documents(PDF, 1924.01kb)
(PDF, 138.01kb)More detailsPrevious experience in a customer service role is essential – with a variety of customers and scenario topics. You will ideally have experience dealing with ticketing, memberships or subscriptions. You will have the ability to prioritise effectively, maintain confidence in a busy environment, and remain solutions focused. Attention to detail and accuracy of data entry is vital to this role, a variety of systems are used daily to serve our customers so confidence Microsoft Suite programs and learning new processes would be a plus.The Customer Support Assistant role is a 1-year contract, which includes a shift pattern across 7 days a week. Usually work hours are between 9am and 5:30 pm, although hours outside of this may sometimes be required depending on events needing support. Please kindly note total hours per week are 36 hours.This role is based at Kew with the option of occasional home working, subject to operational requirements and business needs.Interviews will be held during weeks commencing 8th and 15th July 2024.The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.Join us on our journey as protectors of the world’s plants and fungi.The salary will be £26,100 – £28,543 per annum, depending on skills and experience.Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.If you are interested in this position, please submit your application through the online portal, by clicking “Apply for this job”.We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.No agencies please.
Expected salary
£26100 – 28543 per year
Location
Kew, Greater London – Richmond, Greater London
Job date
Sun, 09 Jun 2024 03:11:02 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.