Quantum
Job title:
Customer Support Billing Coordinator
Company
Quantum
Job description
Nº de réf : 114754Position: Customer Support Billing Coordinator
Location: Toronto, hybrid
Salary: $31 per hour
Job Type: 1-year contract
Hours: 37.5 hours per week, Monday to Friday, 9 a.m. to 5 p.m.We are looking for a Customer Support Agent/Billing Coordinator (A/R and A/P).Key Responsibilities:– Analyze and resolve billing issues
– Prepare billing data and bill and calculate billing adjustments, assess and manage security deposits, capital contributions, cancel and re-bills using in-depth knowledge of all residential and commercial rate structures, demand and load calculations and meter types, read types and configurations, construction contracts, utilizing calculator tools where appropriate
– Build, maintain and enhance customer experience by providing service based on specific customer needs via inbound telephone queue, outbound phone contacts, written correspondence, formal and informal face-to face meetings, and digital communications
– Liaise with internal and external stakeholders as required, coordinate activities in the collection and severance process to optimize the collection of outstanding account balances
– Perform daily bank reconciliation, working closely with the bank, finance and treasury, including reconciling customer payments to the general ledgerRequirements:– University degree or a 3-year College diploma (Business, Communications, Accounting, Finance, and Electrical Technologist/Engineering based studies preferred)
– 2 to 4 years of previous professional work experience in a related field (experience in a customer-centric environment is preferred)
– Strong analytical, critical thinking, mathematical, and problem solving skills to investigate and resolve complicated issues
– Highly proficient in MS Office applications including Outlook, Word, Excel and PowerPoint
– Advanced communication (verbal and written) and interpersonal skills
– Strong customer service and customer relationship building skillsPlease forward a polished resume in word format to Katharine Yau at .REFER AND EARN A $50 GIFT CARD! For more details, .OUR VIRTUAL DOORS ARE OPEN! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.
Expected salary
$31 per hour
Location
Toronto, ON
Job date
Fri, 05 Jul 2024 00:39:03 GMT
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