
Eclipse Hotels Group
Job title:
Deputy General Manager
Company
Eclipse Hotels Group
Job description
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and EasyHotel, located across the UK, Europe and the Caribbean.Start your journey with us as a Deputy General Manager at our Holiday Inn Bristol Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.The moment our guests step into one of our hotels, they walk into a genuinely memorable experience. As our Deputy General Manager you’ll provide overall leadership and direction for our hotel by maximizing financial returns, driving the development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community.Join us and enjoy our excellent benefits such as:
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
- Employee Assistance and Welfare Program
- Health Plan
- Life Insurance
- Cashback and discounts on the leading high street retailers
- Complimentary meals on duty
- Potential Share of Service Charge
- Excellent Training & Development
This is but a small taster of what we would expect in this role:
- To support the General Manager and oversee the hotel in all aspects, including operations, finance, human resources etc. to achieve the highest service standard and business performance;
- To manage all hotel departments, to ensure high standard delivery of services daily in all aspects, including Front Office, Housekeeping, F&B, Maintenance etc. to meet or exceed the brand standards;
- Actively liaise with our Brand Company and Head Office in all key metrics, identify quality gaps and training needs, create action plan and follow through to improve hotel performance;
- To best hire, retain and engage your Team Members through effective recruitment and training;
- To report and highlight operational issues to company director and relevant departments in Head Office to ensure actions have been followed up on a timely manner
How will you achieve this?We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with our guests
- True Confidence: having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay
- True Listening:focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing our guests with what they need, and doing so in a timely and caring manner
What we are looking for:
- Previous management experience as Deputy Hotel Manager, Operations Manager, Front Office of F&B Manager, or any other similar roles, ideally with a similar branded property.
- Have a strong all-round knowledge of Front Office, F&B, Finance, and Human Resources etc;
- An in-depth knowledge of Food Safety and Health & Safety Standards.
- Experience in supporting training processes, including delivering training and maintaining training records are essential for this role;
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and managers, and able to motivate your team under pressure;
- Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail; Proficient in Microsoft Word, Excel, Power Point presentations;
- Willing to work a flexible schedule including evenings, weekends and bank holidays
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.
Expected salary
Location
Bristol Area
Job date
Thu, 03 Apr 2025 07:38:42 GMT
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