Bell Integration
Job title:
Desktop Support Engineer
Company
Bell Integration
Job description
Overview
The Tech Bar is an innovative and customer-friendly way of providing face-to-face on-site IT support to customers. This consists of answering ‘how to’ questions, providing a first-time fix where possible and offering the most appropriate and efficient solution.
Responsibilities
This is a full-time role Mon-Fri working on-site in Newcastle.
The role is to provide face to face first line and second line support which will include technical advice (both proactive and reactive) to customers on queries and requests related to all aspects of application, desktop/mobile and network systems and to ensure that this support meets the established Service Level Agreements and quality standards in line with customer expectations. In addition to this you will provide hardware support, including configuration and replacement of devices.
Qualifications
We are looking for our applicants to have the following:
- Experience of working within a fast-paced IT environment
- Appropriate customer facing / user support experience
- Demonstrate a good understanding of a Desktop environment, PC technologies, desktop / server hardware and software architectures
- Proactive attitude to tasks and able to work both independently and as part of a team
- SC clearance or the ability to obtain
Demonstrable experience in the following technologies:
- Windows 7 – 10
- Office 365 / Office 2016 / Office 2013
- Internet Explorer, Edge, Chrome, Firefox
- Active Directory
- ServiceNow
Expected salary
Location
Newcastle
Job date
Thu, 25 Jan 2024 08:59:53 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.