Digital Clinical Hub Care Coordinator

Job title:

Digital Clinical Hub Care Coordinator

Company

NHS

Job description

This role is designed to support GP practices within the Primary Care Network (PCN) by helping with important administrative tasks. Working centrally at our main Southport office suite, as part of the Digital Clinical Hub team, you will assist in handling clinical correspondence for Southport and Formby GP practices.We are looking for people who have experience of using EMIS and a good understanding of medical terminology. If you’re eager to make a difference in healthcare and work within a supportive team, we would love to hear from you!This role is a new role within the PCN, and although advertised as a full-time role working Monday to Friday, part-time applications will be considered.Please contact Louise Sproat on [email protected] with any questions.We look forward to receiving your application!Main duties of the jobKey duties include but are not limited to:

• Viewing documents received by the practices, and coding them using established templates and protocols.
• Referring any documents that need further action to the appropriate GP practice team, following clear guidelines.

The role also involves training through the Personalised Care Institute, which will help you develop your skills as part of the Care Co-Ordinators national framework.You will be working in a growing team consisting of both clinical and non-clinical colleagues, so teamwork and good communication skills are important.About usSouthport and Formby Health (SAFH) are a GP owned company created to enhance the delivery of healthcare services to people living in Southport and Formby.Southport and Formby Health work collaboratively with Southport and Formby Primary Care Network (PCN).Southport and Formby PCN is a group of 15 GP Practices located in the Southport and Formby area who work together with other local organisations to improve the health and wellbeing for our local population of around 129,000 people.We work hard to ensure that the services we offer are the best that they can be and we are constantly developing to ensure we are providing the best services for our local community.‘We are seeking passionate, friendly individuals with an eye for detail and a strong interest in coding and auditing documents for further review to join our growing team. You will play a key role in supporting the Digital Clinical Hub, ensuring that medical records are coded accurately and efficiently, and that GP actions are correctly identified and followed up on’ – Sue Rhodes, Digital Transformation LeadDate posted15 November 2024Pay schemeOtherSalary£12.95 an hourContractPermanentWorking patternFull-timeReference numberB0192-24-0026Job locationsSouthport & Formby Health LtdWight Moss WaySouthportMerseysidePR8 4HQJob descriptionJob responsibilitiesDuties to include the following;

• Follow a set protocol to decide which documents to process
• Code and file documents received by GP practices
• Code documents using an EMIS template created by the digital clinical hub to ensure the EMIS health record is clear and easy to understand.
• Refer documents that require any action to the relevant GP practice team using the EMIS appointment booking page
• Complete a daily audit by running a search in EMIS web to support data quality.
• Complete a daily log of work done in Microsoft Excel.
• You will work to a daily target for the number of documents completed daily, which we will support you to achieve.
• Engaging in weekly huddles to collaborate with team members, share knowledge and skills, and find ways to improve the service.
• Attending relevant training to support both the development of the Digital Clinical Hub and your own personal growth.

• Build and develop relationships with team colleagues, wider PCN colleagues and with practices across the PCN.

Undertake other duties as may be reasonably required within the general terms of the job description. This job description is intended as an outline of the general areas of activity and responsibility for the post holder and may be amended considering the changing needs of the PCN and/or practices.Job descriptionJob responsibilitiesDuties to include the following;

• Follow a set protocol to decide which documents to process
• Code and file documents received by GP practices
• Code documents using an EMIS template created by the digital clinical hub to ensure the EMIS health record is clear and easy to understand.
• Refer documents that require any action to the relevant GP practice team using the EMIS appointment booking page
• Complete a daily audit by running a search in EMIS web to support data quality.
• Complete a daily log of work done in Microsoft Excel.
• You will work to a daily target for the number of documents completed daily, which we will support you to achieve.
• Engaging in weekly huddles to collaborate with team members, share knowledge and skills, and find ways to improve the service.
• Attending relevant training to support both the development of the Digital Clinical Hub and your own personal growth.

• Build and develop relationships with team colleagues, wider PCN colleagues and with practices across the PCN.

Undertake other duties as may be reasonably required within the general terms of the job description. This job description is intended as an outline of the general areas of activity and responsibility for the post holder and may be amended considering the changing needs of the PCN and/or practices.Person SpecificationQualificationsEssential

• Educated to GCSE or A Level standard in English and Maths
• Evidence of continued personal development

Desirable

• Enrolled in, willing to undertake or previously completed the Personalised Care Institute training

ExperienceEssential

• Experience in complex administrative procedures
• Competent in the use of Microsoft Office applications
• Experience of working in a healthcare setting
• Experience of working within a team

Skills and KnowledgeEssential

• Familiarity with EMIS clinical software
• Familiarity with Microsoft Office
• Ability to prioritise workload and work well under pressure
• Ability to work independently but also as part of a team
• Ability to communicate effectively and professionally with colleagues from a wide variety of healthcare professions and diverse groups
• Able to build network links with external organisations as an ambassador for the Primary Care Network

Personal QualitiesEssential

• Desire to continually learn
• DBS Check

Person SpecificationQualificationsEssential

• Educated to GCSE or A Level standard in English and Maths
• Evidence of continued personal development

Desirable

• Enrolled in, willing to undertake or previously completed the Personalised Care Institute training

ExperienceEssential

• Experience in complex administrative procedures
• Competent in the use of Microsoft Office applications
• Experience of working in a healthcare setting
• Experience of working within a team

Skills and KnowledgeEssential

• Familiarity with EMIS clinical software
• Familiarity with Microsoft Office
• Ability to prioritise workload and work well under pressure
• Ability to work independently but also as part of a team
• Ability to communicate effectively and professionally with colleagues from a wide variety of healthcare professions and diverse groups
• Able to build network links with external organisations as an ambassador for the Primary Care Network

Personal QualitiesEssential

• Desire to continually learn
• DBS Check

Expected salary

£12.95 per hour

Location

Southport, Merseyside

Job date

Mon, 18 Nov 2024 08:40:35 GMT

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