CIBC
Job title:
Director, Credit and Operational Oversight – Bilingual
Company
CIBC
Job description
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
What you’ll be doing
As the Director, Credit and Operational Oversight, you will be responsible for leading, guiding and supporting a team of Manager Advisory Services, who lead teams of Financial Services Associates (FSA’s) that provide lending and non-lending administrative support to Business Advisors and directly to Business Banking clients. You will be accountable for the team’s administrative and high quality client service support to the frontline and the clients with specialized knowledge in business credit, cash management services, trade finance or other areas identified to meet business banking client needs (generally defined as credit size between $100k-$1.5MM or deposits greater than $250k). While reporting directly to the Vice President, Business Banking, you will also work closely with the frontline Business Banking Team Leaders and other internal CIBC Infrastructure groups in monitoring the credit and operational metrics of the national business, developing service level efficiencies and maximizing overall productivity.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend a minimum of 3 days per week on-site, while other days can be remote. Occasional travel will be required.
How you’ll succeed
Operational excellence – Develop and maintain a strong support model between the frontline, administrative and infrastructure teams in Business Banking and across CIBC. Ensure national oversight and monitoring of credit and operational metrics. Conduct necessary review and report on CASA, AIM, FATES, LDD, MMR, OICC and DOLs to ensure items are minimized and handled in accordance with prescribed policy, procedures and guidelines
People leadership – Develop a strong culture to influence employee retention, focused on our key values – trust, teamwork and accountability. Build team and individual capabilities by providing leadership and coaching, in addition to other development opportunities such as special projects and training. Proactively manage performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance
Collaboration – Regular contact and collaboration with direct reports and frontline leadership teams, Business Banking Sales and Support team (BBSS) and the Business Client Centre, and various additional CIBC partners
Who you are
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
You’re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
You can demonstrate working knowledge of banking centre processes and operations of various head/regional office departments, as well as knowledge of full range of credit and business banking products and services.
It is an asset if you can demonstrate knowledge of BCLASS business lending practices and credit analysis, and working knowledge of internal mainframe applications such as COINS, CBFE, and ECRM.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.
You’re fluent in French and English to support business operations outside of Quebec, Canada.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Job Location Montreal-1155 Rene Levesque
Employment Type Regular
Weekly Hours 37.5
Skills Banking, Budgeting, Business Banking, Business Credit, Business Development, Cash Management, Client Relationship Management, Data Analysis, Financial Advising, Financial Products, Leadership, Lending, Management Planning, People Management, Small Business Banking, Strategic Objectives
Expected salary
Location
Montreal, QC
Job date
Sat, 10 Feb 2024 07:59:41 GMT
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