Director, Merchant Service Product, Strategy & Enablement- GTB

Job title:

Director, Merchant Service Product, Strategy & Enablement- GTB

Company

Scotiabank

Job description

Requisition ID: 217840Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Global Transaction BankingGlobal Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial, and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions helps our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., and Mexico, and we are seeking top-tier talent to complement our organization.Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.PurposeResponsible for Merchant Services (Acquiring) strategy and product management. Identifying and developing strategies that help drive growth, improve products and value proposition, and ensure consistency and scalability of our Merchant Services (MS) offering across the bank’s footprint. Provides strategic direction on all product verticals, accountable for driving commercialization and high-priority transformation initiatives across the organization.What You’ll Do:

• Lead MS product strategy, ensuring that the bank has competitive capabilities, delivers profitable growth, and drives both market- and wallet-share penetration of its products.
• Support co-creation and delivery of projects and programs to enable the Business Line strategies, acting as a liaison between Sales, Segments, Product, Technology, and Operations.
• Lead the end-to-end commercialization framework for our offering, across geographies and go-to-market models.
• Set performance objectives and KPIs to measure results and forecast the business.
• Serve as a Subject Matter Expert (SME) to ensure BNS’ value proposition is competitive and aligned with market trends, competition, and client demands; ensuring optimal integration with existing business processes and alignment to business priorities.
• Scout, establish, develop, and nurture partnerships with key players in the industry (processors, payment networks, hardware and software providers, aggregators, ISVs, etc.).
• Drive and execute customer segmentation and pricing strategies to meet local and segment-specific business objectives.
• Partner closely with Retail, Commercial, and GBM leadership to ensure close alignment between MS’ objectives and relationship/segment objectives.
• Direct day-to-day activities in a manner consistent with the Bank’s risk culture and the relevant risk appetite statement and limits. Communicate the Bank’s risk culture and risk appetite statement throughout their teams.
• Lead and drive a customer-focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Create an environment in which the team pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to Risk Management.
• Build a high-performance environment and implement a people strategy that attracts, retains, develops, and motivates the team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team.

What You’ll Bring:

• MBA or similar advanced degree or equivalent experience.
• Significant experience in Merchant Services (Acquiring), preferably at an acquirer and/or processor and/or network.
• Minimum 10 years of progressive experience in product management and strategy.
• Understanding of digital-first product development and delivery aimed at addressing clients’ pain points.
• Demonstrated track record of successfully developing products at scale, growing customer adoption, and working closely with external partners.

Interested?If your experience is closely related but doesn’t align perfectly with every qualification, we encourage you to apply – you might be the right candidate for this or other roles at Scotiabank! At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are, and embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.What’s in it for you?Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.LI-Hybrid #GTB2025Location(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Expected salary

Location

Toronto, ON

Job date

Thu, 20 Feb 2025 02:54:56 GMT

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