Director, Operations Enablement & Healthcare Innovations

Job title:

Director, Operations Enablement & Healthcare Innovations

Company

Royal Bank of Canada

Job description

Job SummaryJob DescriptionWhat is the opportunity?This senior level operational leadership role is responsible for the comprehensive development and execution of all Claims enablement and Healthcare Innovations Strategies. The position is responsible for leading teams of Clinical, Doctoral, Vocational Rehabilitation, Appeals & Litigation, Independent Medical Examination, Claims Medical Translation and Travel Operations teams and is responsible for developing, leading and supporting the risk strategies and practices within the Claims environment and drive healthcare innovations. The incumbent leads teams of expert Claims Professional who manage risks, evaluate, and effectively communicate risk decisions that impacts RBC financial commitments. The incumbent must have the ability to manage all levels of people through coaching, goal setting and execution of change management. Also required is the ability to develop and influence strategies to improve operating effectiveness.What will you do?

• The position is responsible for leading teams of Clinical, Doctoral, Vocational Rehabilitation, Appeals & Litigation, Independent Medical Examination, Claims Medical Translation and Travel Operations teams and is responsible for supporting the risk strategies and practices within the Claims environment leading a team of skilled professional

• Leadership of a high visibility client service and delivery team. The role must effectively balance the needs of many key stakeholders – sales advisors, brokers, group risk partners, product, pricing, claims, reinsurance, corporate underwriting – to effectively collaborate on cross-functional, interdepartmental initiatives to develop better solutions and achieve a one company claim team environment.

• Effectively balance the needs of many key stakeholders – sales advisors, brokers, group risk partners, product, pricing, reinsurance, corporate underwriting when making claims decisions, while also delivering on cycle time expectations

• Influence key partners such as Product, Corporate Underwriting and Group Risk to create policies and practices based on actual events/client feedback/employee suggestions that challenge the status quo and deliver on the true needs of clients while remaining within RBCs risk tolerance thresholds

• Lead development and execution of strategies and tactics in support of operational risk execution excellence, strong claim quality, and safety & soundness

• Identify emerging trends and provide insight and direction on claims healthcare innovation practices to respond to such trends

What will you need to succeed?Must Have

• Minimum of 10 years of proven managerial, Life and Health Insurance Claims experience in a large multi-disciplinary operational setting

• Proven leader, with a growth mindset, strong data analytics skills and is seasoned change practitioner.

• Minimum of 3 industry courses completed, one industry designation preferred (e.g. ALHC, FLMI, HIAA)

Nice to Have

• Bilingualism in both French and English, written and spoken is considered an asset

• Clinical and/or allied healthcare professional experiences/designations would be valued

Special ConditionsPlease note this is a hybrid position.What’s in it for you?– A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans– Competitive pay and high-earning potential– All the tools, training, and team support you need to grow your career– Flexible work/life balance options– Sophisticated RBCI software tools to boost your productivityJob SkillsAdditional Job DetailsAddress: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity: MISSISSAUGACountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: INSURANCEJob Type: RegularPay Type: SalariedPosted Date: 2025-01-03Application Deadline: 2025-01-25Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Expected salary

Location

Mississauga, ON

Job date

Sun, 05 Jan 2025 07:51:13 GMT

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