Royal Borough of Kensington and Chelsea
Job title:
Dynamics Application Support Officer WCC619868
Company
Royal Borough of Kensington and Chelsea
Job description
Job Details:Salary range: £41,580 – £55,710 per annum
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
Hours per week: 36
Vetting requirements: Basic DBS Check
Closing date: 20 February 2025About Us:THE EXTRAORDINARY STORY OF 809 CONNECTED BUSINESSESDigital and Innovation in Westminster City Council is a world of extraordinary stories, where creative and enterprising people put local residents and businesses first.Today, Westminster is the most connected borough in London. But, when David joined us in the mid-2010s, small businesses were still struggling to get connected to fibre. Without gigabit-capable broadband, some companies even resorted to biking memory sticks around the city, simply to share files with clients.Although still in a junior role, David took the initiative and successfully made the business case for £2.8 million of European funding to support connectivity for small businesses across Westminster. Feedback from businesses has been overwhelmingly positive as the project has enhanced their communications with clients. The new connectivity allows them to make video calls and work remotely. As the pandemic hit and many more people needed to work from home, it became clear just how vital this investment had been.Fast-forward a few years. Westminster is leading the way for connectivity, as a result of the project businesses are thriving, and David is heading up a service of his own responsible for delivery of the Smart City strategy.The Role:As a Dynamics Support Application Officer, you can make your own powerful contribution within our fast-paced Digital and Innovation Department. Putting our local community and staff at the heart of every decision that we make, we are focused on delivering support services that ensure the smooth operation of the Council’s digital platforms and applications. And in doing so, we enhance the lives of Westminster’s residents and the success of local businesses.To ensure we are creating the most innovative and responsive technology solutions, you will therefore be responsible for handling day-to-day support and service requests, ensuring they are managed and delivered in the most efficient way.Working with numerous teams and disciplines across Westminster City Council, you will provide first-line and second-line support as you both maintain existing Dynamics CRM 365 applications, and assist in the onboarding and integration of new ones.Supported by a multidisciplinary team utilising agile methodologies and cutting-edge tools, this is a unique chance to handle anything from testing activities and troubleshooting CRM issues, through to implementing vital business workflows via sector-leading tools and features.Always ready to identify where improvements could be made, you will remain focused on helping us achieve our two-year vision, while making incremental progress that delivers optimum results for the long-term. As such, your duties will be immensely varied, and will include extracting, assessing and optimising data capacity and performance, producing reports, overseeing information requests and working with the wider team to ensure CRM solutions are operating seamlessly with back-office systems.Please refer to the for more information.About You:If you’d like to work on projects that genuinely matter to people, then you will excel in our ambitious department. Coming from an application support or 2nd line support background, we will expect you to be well-versed in a broad range of digital technologies including Microsoft Dynamic CRM 365 and MS PowerPlatform. This will include a comprehensive understanding of Dynamics applications, websites, mobile apps, and digital platforms – and your determination to keep learning and bringing new knowledge to your colleagues will make you an invaluable part of our team!Committed to driving operational efficiency, you will be an analytical individual who can effectively triage issues. As a team-player who enjoys working in partnership with people from a wide variety of disciplines, your exceptional communication skills will mean you’re capable of explaining complex solutions in a way that can be understood by both technical and non-technical stakeholders. As such, we will expect you to have the ability to write and improve training guides, and deliver training to end users. Crucially, you will have the right to work in the UK.Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.What We Offer:Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visitAs a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.
Expected salary
£41580 – 55710 per year
Location
Westminster, South West London
Job date
Sat, 08 Feb 2025 08:58:38 GMT
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