E-Learning Quality Assurance Officer

Job title:

E-Learning Quality Assurance Officer

Company

King’s College London

Job description

About usOur mission is to provide transformative, high-quality digital education, so students can learn, wherever they are.We collaborate with academics and professional services staff across the university, and with our external partners, to design, develop and deliver a wide range of educational programmes.Our learners study with us from across the world, choosing when and where they study, working around their schedules.We are a dynamic team with ambitious growth targets in a priority area of development for King’s. We proudly foster a supportive culture and community which prioritises both individual and collective wellbeing.Employee support at King’s includes flexible working arrangements, paid maternity/shared parental leave, menopausal support, an active wellbeing programme, training and development opportunities and much more. All of our staff benefit from a generous pension contribution as well.As part of hybrid working at King’s, all team members can work remotely for part of the week if they wish.Join us as we open futures and unlock potential.About the roleThe purpose of the role will be to support the team on numerous and varied tasks. You will be responsible for the quality assurance of the content we produce, as well as providing insight on workflows and procedures, flagging issues where necessary.You will focus on achieving and maintaining accuracy, consistency and quality in everything we produce. We are looking for someone with a can-do attitude, who can work unsupervised and with a mindset about constantly improving what we are doing.This is an excellent entry level position for anyone looking for a career in e-learning.The role is primarily based at King’s Strand Campus, though you may be required to travel to other campuses on occasion.This is a full-time post, and you will be offered an indefinite contract.Key roles and responsibilities:

• Copyediting and proofreading content, using several style guidelines and referencing systems depending on the programme (e.g. King’s In-house Editorial Style Guide) and ensuring consistency in the layout.
• Performing functionality checks and ensuring the content is accessible.
• Reviewing content on different platforms, such as King’s Moodle (KEATS), other virtual learning environments (e.g. FutureLearn), SharePoint, Word, PowerPoint, Adobe Acrobat, etc.
• Identifying and reporting issues on KEATS using quality assurance (QA) tracking tools and ensuring their resolution.
• Making sure that media transcription and captioning are accurate and accessible, and transcripts are available to learners.
• Performing simple edits on the content in KEATS.
• Being up to date with workflows and processes and able to support the team in identifying and resolving issues.
• Working well with project management software (e.g. ClickUp).
• Updating quality assurance process documentation.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.About youTo be successful in this role, we are looking for candidates to have the following skills and experience:Essential criteria1. Excellent time management and organisational skills.2. Excellent written and oral communication skills.3. Very strong attention to detail.4. Ability to work proactively and without supervision, following managerial direction.5. Ability to work collaboratively and form good working relationships with academic and professional services staff at all levels.6. Confident and competent IT skills (Microsoft 365, project management tools, Virtual Learning Environments tools or similar) with the ability to learn and adapt to new systems.7. Ability to work under pressure, balance competing priorities and meeting deadlines.Desirable criteria1. Experience of distance learning or other technology-enhanced learning.2. Experience of working in the Higher Education sector.Downloading a copy of our Job DescriptionFull details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now”. This document will provide information of what criteria will be assessed at each stage of the recruitment process.Further informationWe pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King’s.We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.Interviews are due to be held on Monday 16 September 2024We are not able to offer sponsorship for candidates who do not currently possess the right to work in the UK.

Expected salary

£32979 – 36396 per year

Location

Strand, Central London

Job date

Sun, 18 Aug 2024 07:47:34 GMT

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