Emergency Department Receptionist

Job title:

Emergency Department Receptionist

Company

NHS

Job description

To provide an efficient and effective front of house reception and clerical support service for the emergency department always projecting a positive and professional image.Main duties of the jobDuties and responsibilities:

• Participate in all reception and clerical duties within the Emergency Department.
• Correctly register patients on to Careflow system.
• Knowledge of the NHS Summary Care Records.
• Book OPD appointments.
• Register LAS and East of England arrivals.
• To Provide IT support to clinical staff.
• Ability Batch print letters and prepare for posting.
• Register 111 and GP referral appointments.
• Collect urgent requests for medical notes from main file out of hours.
• Deal with telephone and other enquiries promptly and effectively.
• Provide an empathic service to public/ patients.
• Ability to work in high-pressure situations..
• Active listening skills.
• Ability to work in a 10 hours seated role
• Ability to work with multi professional team.
• Reporting faults of equipment
• Participate and be pro-active within team meetings within the Emergency Department.
• Ensure all complaints or patient issues are recorded and escalated to the line manager
• Ability to maintain confidentiality at all times.
• Ability to maintain a calm and professional demeanor even in high-pressure situations. Ability to maintain a calm and professional demeanor even in high-pressure situations.
• Work flexibly and effectively as part of a team to facilitate the provision of day-to-day services in line with trust and departmental standards and protocols.

About usNorth Mid is part of North Central London integrated care system – consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS’s, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George’s University Grenada, and for nursing and midwifery students from Middlesex and City Universities.Take a tour of our hospital hereDate posted13 March 2025Pay schemeAgenda for changeBandBand 2Salary£28,166 a year pro-rata per annum inclusive of HCAsContractPermanentWorking patternFull-timeReference number391-NMUH-6982829Job locationsSterling WayEdmontonLondonN18 1QXJob descriptionJob responsibilitiesThe role of the ED Receptionist is based in the front reception setting in the heart of a busy ED department. The role involves providing front of house for the department. Proven medical administrative background a good telephone manner and excellent customer care skills and advanced computer skills are essential. You need to be highly motivated with excellent interpersonal skills. The role can be demanding but it is also extremely interesting and varied with no two days being the same. You will need to be confident working with the public in a busy, fast-paced department and be able to meet the challenging and changing needs of the service. You will need to possess excellent communication and organisational skills and be able to work under your own initiative whilst being part of a supportive team. Reception Staff are made up of a varied aged, diverse, and multi-cultural team. Currently we have 19 members of the team who play an essential part of the patient’s journey in the Emergency Department.Job descriptionJob responsibilitiesThe role of the ED Receptionist is based in the front reception setting in the heart of a busy ED department. The role involves providing front of house for the department. Proven medical administrative background a good telephone manner and excellent customer care skills and advanced computer skills are essential. You need to be highly motivated with excellent interpersonal skills. The role can be demanding but it is also extremely interesting and varied with no two days being the same. You will need to be confident working with the public in a busy, fast-paced department and be able to meet the challenging and changing needs of the service. You will need to possess excellent communication and organisational skills and be able to work under your own initiative whilst being part of a supportive team. Reception Staff are made up of a varied aged, diverse, and multi-cultural team. Currently we have 19 members of the team who play an essential part of the patient’s journey in the Emergency Department.Person SpecificationEducation & professional QualificationsEssential

• GCSE Grade 4 or equivalents
• English
• Maths
• IT

Desirable

• Previous experience in a clinical setting
• Knowledge of IT programmes such as word, and excel.

ExperienceEssential

• Previous experience in an administrative/reception setting
• Strong Customer Service Focus skills
• Ability to deal confidently and tactfully with people at all levels of the organisation

Desirable

• Good organisation skills

Personal Qualities & attributesEssential

• Flexible
• Ability to work in a team
• Provide high quality service
• Strong interpersonal skills ‘Can do attitude’

Desirable

• Excellent

Person SpecificationEducation & professional QualificationsEssential

• GCSE Grade 4 or equivalents
• English
• Maths
• IT

Desirable

• Previous experience in a clinical setting
• Knowledge of IT programmes such as word, and excel.

ExperienceEssential

• Previous experience in an administrative/reception setting
• Strong Customer Service Focus skills
• Ability to deal confidently and tactfully with people at all levels of the organisation

Desirable

• Good organisation skills

Personal Qualities & attributesEssential

• Flexible
• Ability to work in a team
• Provide high quality service
• Strong interpersonal skills ‘Can do attitude’

Desirable

• Excellent

Expected salary

£28166 per year

Location

Edmonton, North London

Job date

Mon, 17 Mar 2025 08:45:47 GMT

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