International SOS
Job title:
End User Support Technician
Company
International SOS
Job description
International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. We were founded on the principle of putting our clients’ employees first and this is still true today. Led by 5,200 medical professionals and 200 security specialists our teams work night and day to find solutions to protect our clients and their employees in whatever situation they may be facing; we assess, advise and assist from a medical, security and logistical perspective on a global scale to protect and save lives and thereby enable our clients to achieve their business goals. As we’ve delivered on this mission over the last 35 years, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.Description:The IT End User Support Technician role is responsible for providing quick diagnosis and resolution for a wide variety of PC, Phone, Software and Network issues, both in person and over the phone. This position requires the ability to prioritize and handle multiple issues simultaneously and must possess excellent customer service skills. This role will provide support to all levels of employees including Executive Level Management. Daily management of Incident / Request Queue including prioritizing workloads to ensure issues are being handled within SLA’s.Job LocationThis position is in office 5 days per week, Monday-Friday #AmericasEssential Job Duties and Responsibilities:
- Prioritize and act on end user support issues and keeping each updated with status
- Hardware and Software troubleshooting and problem resolution (Windows 10 / MacOS a Plus)
- Executive Support
- Imaging of new hardware
- Phone provisioning
- Provide full cycle end user support for New Hire / Termination Processes
- Follow correct Asset / Inventory Management Procedures
- Make suggestions for PC / Image Improvements and end user education to reduce repeat issue
- Develop / Update required written support documentation (user and technician facing)
Qualifications:Required Skills and Knowledge:
- Must have an excellent understanding for Windows Operating system and associated Microsoft Applications.
- Must have Active Directory Experience
- Use of Mobile Device Management Tools
- Experience with M365 licenses and applications
- Clear understanding of TCP/IP networking concepts and troubleshooting techniques
- Basic understanding of Linux administration commands
- Able to lift and move up to 50lbs in performing daily duties
Required Competencies:
- Time Management
- Ability to handle multiple priorities at once
- Excellent Customer Service Skills
- Excellent Communication Skills, must be clear and effective in both written and verbal communications
Required Work Experience:
- Minimum 4 years performing end user support in a Microsoft Windows environment
- Top notch client services, organizational and interpersonal skills
Education:
- Associates degree or equivalent job experience / education
FooterInternational SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.
Expected salary
Location
Trevose, PA
Job date
Thu, 14 Nov 2024 05:17:13 GMT
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