Greater Manchester Police
Job title:
Enquiry Counter Officer, ACoM (Town Hall) – Grade C
Company
Greater Manchester Police
Job description
Do you enjoy meeting the public? Do you have good Customer service skills? Then this may be the ideal opportunity for you.You will be the initial point of contact to members of the public visiting the police station and will deal with a varied range of enquiries, providing help and advice, offering support and processing reports/details of crimes, road traffic accidents and other incidents.The successful candidate should possess excellent communication and customer service skills, be able to remain calm when dealing with difficult customers, along with having good clerical/administrative experience. They should also be competent in using computer systems including Microsoft packages and the internet.This post is working a shift rota (attached) which will attract a 12.32% Weekend Enhancement and 20% Shift Allowance. You may be expected to provide cover at other Neighbourhood Enquiry Counters occasionally as required.Once in post you would be expected to undertake training of How to deal with aggressive situations and Customer Care.Benefits:
- As well as offering the chance of a rewarding career, there are other benefits to working for GMP.
- Generous annual leave entitlement of 24 days, plus bank holidays, rising to 29 days after 5 years, and 32 after 10 years of service.
- A competitive salary
- Annual pay rise
- Generous Pension
- Maternity/paternity leave
- Healthcare and wellbeing support
- Opportunity to join GMP’s Sports and Social Club which offers a range of sporting activities
- Emergency services blue light card discount
- Cycle Scheme
- Car Lease Scheme – Fleet Solutions offer the leading salary sacrifice lease car scheme for the NHS and other public sector organisations please paste this link into your browser for further details
Fleet solutions (nhsfleetsolutions.co.uk)Closing Date20 Jun 2024Recruitment Team ContactOther InformationPlease note, this role attracts a 12.32% Weekend Enhancement and 20% Shift Allowance.Due to the Equality Act (2010) the sickness will not be checked until the conditional offer stage of the recruitment process and therefore candidates need to ensure that they have a good attendance record for the last 2 years for Staff and officers and for 12 months for apprentices.The Equality Act 2010 makes it unlawful to discriminate against a disabled person in all areas of employment, including recruitment. The Police Service welcomes people with disabilities and will do its best to make reasonable adjustments to the working arrangements and/ or the working environment providing it is possible to do so.
Should you require reasonable adjustments during the recruitment process, please let us know during the selection process. Please contact GMP Recruitment @ [email protected]Policing values are enshrined in the Ethical Policing Principles (a copy of which is attached).The portal to upload Tattoos should not be used to upload CV’s or Expressions of Interest if you do this your application will not be included in the recruitment process.To be eligible for appointment as a member of police staff, you must be a British citizen or a citizen of a country that is a member of the European Economic Area (EEA) or Switzerland. Commonwealth citizens and foreign nationals are also eligible but only if they are resident in the UK free of restrictions.Retiring Police Officers should be aware that there may be tax implications if they are returning to work for GMP within 6 months of retiring. (Please see further information sheet attached).Apprentices; you must be in the last 6 months of your apprenticeship to be eligible to apply for this role.Greater Manchester Police is one of the largest police forces in the UK and is responsible for keeping its diverse population of almost 3 million people safe, spread over more than 1,200 sq. km. Greater Manchester, is a vibrant region in the northwest and is split over ten metropolitan districts and has been billed as the most diverse city in Europe with its population speaking at least 200 different languages. This has ledGreater Manchester to being named as Britain’s “City of languages”. Greater Manchester Police are committed to ensure that the make-up of our workforce is reflective of the communities we serve and we recognise that having a diverse workforce makes us more approachable and relevant to the public, so we welcome applications from everyone.Minimum Age for Applications18
Expected salary
£23121 – 24462 per year
Location
United Kingdom
Job date
Sat, 08 Jun 2024 07:32:09 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.