100% IT Recruitment
Job title:
EPOS Technical Support Engineer
Company
100% IT Recruitment
Job description
EPOS Technical Support Engineer High Wycombe £27,000 to £30,000 This is a fantastic opportunity for you, an experienced EPOS Technical Support Engineer, to join a fabulous company in High Wycombe. This position is 5 days in the office. As the EPOS Technical Support Engineer, you will be responsible for:
- Providing first line remote support to EPOS system users.
- Answering direct calls and enquiries from users.
- Diagnosing and rectifying issues to meet user expectations.
- Escalate any complex problems to the software developers where necessary.
- Assisting the implementation manager with remote EPOS system implementation tasks such as delivering remote training sessions and equipment setup support.
- Remotely support new members through their FPOS installations.
- Provide initial system tour and training to new members.
This is a position which will grow as the client base grows, giving you he chance to become an integral part of what is current a small team but growing. In order to be successful in your application for the EPOS Technical Support Engineer, you should have:
- An EPOS or IT background
- Excellent Customer Skills
- Happy to potentially swap 1 week day, for a remote weekend support day. (It’ll be fairly quiet at the weekend as the systems are robust and don’t go down often)
Any retail experience would be useful – even if you’ve previously worked in a shop and understand EPOS from a user perspective. If you an are EPOS Support Engineer and looking for an exciting support position, then please send your CV to me today.
Expected salary
£27000 – 30000 per year
Location
High Wycombe, Buckinghamshire
Job date
Tue, 11 Feb 2025 05:46:05 GMT
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