Events Manager

Job title:

Events Manager

Company

Mitie

Job description

Job objectives and responsibilities· Deliver a five start VIP front of house service to a newly refurbished corporate building within central London.· To live and breath our client VIP Customer Service Strategy and to be a role model of that Strategy.· Consistently drive performance and introduce best in class working practices.· To ensure guests receive a warm welcome to MMC in compliance with the MMC Security Policy, buildingrequirements and Health and Safety Regulations.· To take pride In your appearance, presenting yourself in a highly polished and well groomed fashion at all timesin accordance with MMC grooming standards.· To ensure that the correct uniform is worn, pressed and cleaned regularly and that the uniform policy isadhered to at all times.· To be knowledgable of local transport information and amenities such as restaurants andMain duties· Prebooking and arranging all access requirements for all events.· – Manage the booking of local large meeting rooms at Vodafone Group HQ· – Coordinate and schedule events in the designated large meeting rooms ensuring the space is appropriate for meeting specifications· – Maintain accurate records of room bookings and event details· – Communicate effectively with internal stakeholders to ensure smooth coordination of room bookings and events· – Assist the Facilities team with any room setup or logistical support needed for events· – Handle any adhoc tasks related to room booking and event management as assigned by senior management· Ensure H&S requirements are considered for all bookings· Attend and participate in team meetings and training courses as required· Contacting all events hosts/bookers 48h prior event to finalise details of all events and check the last minute changes and requests, confirming AV, catering, set up, access requirements and signsge.· Booking appointments to show the facilities and events space for future events. Complete events spaceshowaround.· Meeting the key personnel at the beginning of each event and ensuring that every aspect of the day is checked and delivered.· Each event to be followed up by feedback request on what went right and areas of improvement for future events.· Consulting with the senior management team and colleagues regarding event strategy, objectives and program goals; making recommendations to achieve maximum impact for minimal spend.· Creating timelines, organising planning meetings, interfacing with business partners (ie. relationship management, product, marketing).· Act as the primary contact to the event organiser (client), and co-ordinate event briefing with relevant internal departments, such as Hospitality Services, Front of House, Floor Mangers, AV, Engineering and 3rd party suppliers such as; Landlord, Security and Catering.· Organising and displaying required signage for events.· Collaborating with MMC’s Marketing and Communications teams to ensure appropriateness of branding, including presentation content.· Carry out necessary venue risk assessment and provide H&S guidance to clients.· Developing success measures and evaluate all major events against objectives; recommending areas for improvement.· Liaising with the Catering team to ensure food service is timely and as ordered, taking care of special requests and guests with allergies.· Communicate on a daily basis with all departments to ensure all details for the events are correct and to communicate to all departments any last minute changes.· Act as an information point in all aspects, maintaining a current working knowledge of the business to assist with queries regarding Tower Place and the surrounding area, connecting individuals and departments as necessary.· To report all building issues and faults, using the Aria app tool and escalating urgent issues via the appropriate service lines.· To enthusiastically support colleagues across the team and at all levels, promoting and sharing best working practices, operating as part of the “One Team” culture across all supplier interactions.· Be flexible in your approach to maintain the standards required as a Signature employee, receiving objectives and projects from service line manageers as required.· Be familiar with all fire, emergency and health and safety procedures that apply to the site acting as Fire Marshall in case of evacuation.· Provide monthly statistics to service line managers.· Provide written feedback to service line managers received from clients.

• To cross train with other service lines as part of ongoing development and offer support.

Person Specification· Experienced in delivering VIP customer service in a corporate / hospitality/events enviroment· Customer Service, Events / Hospitality based qualification· Strong communication skills (both written and verbal).· Competence in computers and software packages including MS Outlook, Word, Excel and PowerPoint.· The ability to interact confidently with all levels of business and guests.· Proactive and forward thinking approach to work, demonstrating adaptability and a desire to improve on existing working practices.· Strongly self motivated individual possessing a can do attitude and a drive to learn.· A positive, outgoing personality looking to be part of a strong and established team.Health and Safety responsibilities· Follow Group and company policies and procedures at all times;· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;· Use all work equipment and personal PPE properly and in accordance with training received;· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;Information Security· Ensure compliance with Mitie’s information security procedures in all activities;· Proactively identify and report security risks to your manager;· Report actual and suspected security incidents;

Expected salary

Location

London

Job date

Sat, 22 Feb 2025 07:19:18 GMT

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